Job summary
- Main area
- Medicine Directorate
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 343-NN-6443083-A&C-AG
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Across Sites
- Town
- Carshalton/ Epsom
- Salary
- £40,701 - £48,054 Pro-rata pa inc HCAS (Outer)
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Assistant Service Manager
Band 6
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values
Job overview
We are looking for an enthusiastic, motivated and experienced Manager to join our dynamic team within medicine.
If you have experience in people management, have a passion for leading and motivating teams effectively and are dedicated and enthusiastic in providing and improving excellent patient care, then this role could be for you.
Main duties of the job
The post holder will manage the administration offices and the central administrative function(s) and provide a senior point of contact to A&C staff, enabling patients to receive treatment in accordance with the NHS Constitution and the Health and Social Care Bill 2011. The post holder will work closely with the clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates in line with the Trust policy and standard operating procedures.
The post holder, working closely with the Service Manager, will be responsible for ensuring the efficient and effective delivery of patient care within their directorate. The post-holder will be expected to identify and implement initiatives to improve services, with delegated responsibility from the Service Manager, and lead designated projects to ensure key performance targets (financial, operational and clinical) are met.
Working for our organisation
We offer an extensive range of services, including cancer, pathology, surgery, and gynaecology to 500,000 people in south west London and north east Surrey. We operate two busy general hospitals, Epsom Hospital and St Helier Hospital, and run services from other locations, including Sutton Hospital.
St Helier Hospital is home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children, while Epsom Hospital is home to the South West London Elective Orthopaedic Centre (SWLEOC). Both Epsom and St Helier hospitals have Accident and Emergency departments (A&E) and Maternity services (Obstetrics).
We also play an active role in the local healthcare economy, and are the lead provider in two innovative health and care partnerships.
In Surrey Downs (that’s the Epsom, East Elmbridge and Dorking areas), we have partnered with CSH Surrey, the three GP federations in the Surrey Downs area, and Surrey County Council (who are an associate member), to provide adult community health services. This innovative partnership is called Surrey Downs Health and Care.
In Sutton, we have joined forces with the London Borough of Sutton, Sutton GP Services and South West London and St George’s Mental Health Trust to provide adult and children’s community health services and sexual health services to local people. Together, we are called Sutton Health and Care – you can visit our website www.suttonhealthandcare.nhs.uk.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person specification
Qualifications
Essential criteria
- An undergraduate degree, management qualification or equivalent knowledge/experience
Desirable criteria
- ECDL or equivalent
Experience
Essential criteria
- Experience of supervising staff
- Patient administration of work in healthcare setting
- Patient data systems
Desirable criteria
- Experience of developing service improvements / improvement proposals
- Knowledge of project management
- Experience of working with, or managing a budget
Knowledge
Essential criteria
- Supervisory responsibilities
- Knowledge of databases / spreadsheets / microsoft applications
- Knowledge of national performance standards
- Knowledge of NHS systems such as PAS, Cerner
- Excellent written and verbal skills
Skills
Essential criteria
- The ability to analyse information and make recommendations for action
- Excellent interpersonal and customer care skills
- The ability to prioritise tasks effectively
Personal Attributes
Essential criteria
- Proactive, takes own initiative
- Confident to work assertively within MDT teams
- Team player with collegial working style and willingness to share responsibility
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Bethany Bonner
- Job title
- Service Manager
- Email address
- [email protected]
- Additional information
Please feel free to contact if you would like to have an informal discussion regarding the role.
0208 296 3248
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