Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 323-AC1719-SK
- Employer
- Ashford and St. Peter's Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Ashford and St Peter's Hospitals
- Town
- Chertsey
- Salary
- £37,162 - £44,629 pa, inc. HCAS
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
Employer heading
Assistant Service Manager, Surgery
NHS AfC: Band 6
Job overview
An exciting opportunity for an Assistant Service Manager has arisen within the General Surgical Division at Ashford and St Peter’s NHS Foundation Trust.
The role will be working alongside the General Manager for Urology, Vascular, Plastics, and Surgical Junior Doctors, providing operational management and leadership across the services portfolio. The role is varied, challenging and with great opportunities to develop new skills, experience and knowledge. This includes leading on several important service developments to help improve the efficiency and quality of the healthcare services we provide, including the recent implementation of robotic surgery.
This opportunity also provides excellent development for someone wishing to progress within an operational management career. The ideal candidate must be proactive, work autonomously, yet work well within a large team environment. You must be able to problem solve and build strong working relationships with a variety of internal and external stakeholders, always maintaining a “patients first” approach. A ‘can-do’ attitude and “thinking outside of the box” is a must. The ideal candidate must be willing to push themselves and take on new challenges. As this is a fast based role, the ability to adapt and be flexible is essential.
Main duties of the job
Key responsibilities for this role are:
• Day to day operational management of the Urology, Vascular, Plastics, and Surgical Junior Doctors services
• Deputizing on behalf of the General Manager of the above service
• Support the delivery of strong performance against local and national KPIs
• Line Management of Clinical Office Team Leader and other admin staff
• Ensure efficient use of resources – clinics, theatre lists and clinician’s time
• Support the Divisional Chief Nurse in ensuring quality metrics are in line – mandatory training, appraisals, complaints and PALS
• Manage and support cancer and 18 week and cancer performance
• Supporting and keeping a large team well being a priority
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Detailed job description and main responsibilities
Please carefully read the Job Description and Person Specification for detailed information about the role. This includes key areas of responsibility and required levels of experience, qualification and skills.
For further information about this post, please contact [email protected]
Person specification
Qualifications
Essential criteria
- Educated to degree level or evidence of equivalent level of ability/NHS experience or Post-Graduate Diploma in Management
- Evidence of continuing professional development
- A postgraduate qualification in healthcare management (or actively studying for) is desirable
Experience
Essential criteria
- Understanding and experience of NHS waiting lists
- Awareness of demand and capacity modelling
- Previous experience of staff management and leading a team
- Experience of working in NHS or public sector
- Experience of working in multidisciplinary teams
- Experience of contributing to Standard Operating Procedures
- Experience of managing a project
- Working with an NHS service which has ‘admitted’ and ‘non-admitted’ pathways is desirable
Knowledge
Essential criteria
- NHS Constitution
- Trust vision, values, strategic objectives and key work programmes
- Knowledge and understanding of the key aspects of current NHS Policy including Agenda for Change and key performance targets
- Understanding of the key issues in relation to the European Working Time Directive
- Knowledge of Cerner, other hospital IT systems
- Proficient knowledge of Microsoft Word and Excel
Skills
Essential criteria
- Good interpersonal, oral and written skills including chairing team meetings and writing reports
- Ability to demonstrate leadership and motivate staff members in a team
- Numerate, with excellent analytical skills and ability to understand and produce statistical information to use in problem solving
- Pays careful attention to detail
- Ability to negotiate with and influence staff at all levels
- Ability to manage time and priorities, dealing with frequent interruptions
- Ability to deal with confidential and stressful situations sensitively
- Ability to diplomatically handle confidential and stressful situations and sometimes difficult individuals
- Ability to work on own in pursuit of team objectives
- Positive and motivated
- Stakeholder engagement and negotiation
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chere MacBain
- Job title
- General Manager
- Email address
- [email protected]
- Telephone number
- 01932 72 6329
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