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Job overview

The booking coordinator will provide a comprehensive booking 
service being conversant and knowledgeable in the intricacies of 
the specialty waiting lists. They will be expected to manage their 
workload and assist with training and troubleshooting when 
required. The booking coordinator will act as an essential point of 
contact for all patients waiting for a surgical procedure, and play a 
vital role in ensuring patients are booked in line with the Trust’s 
access policy, enabling the Trust to meet national targets around 
waiting times. The booking coordinator should exercise initiative 
and carry out their duties in such a way as to make a direct and 
positive contribution to the organisation. Using Cerner on a daily 
basis. Keeping up to date with emails is imperative.

Main duties of the job

The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement.

The constraints of the 18-Week Referral-To-Treatment pathway.

To maintain a high standard of quality in providing a service; supporting patients and professionals.

To ensure that patients receive good quality, appropriate documentation/information relating to their appointment in line with current Trust and Divisional objectives

Using LUNA daily, liaising with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.

To highlight any potential breaches or delays in the patient’s pathway to the Assistant Service Manager according to the Trust’s escalation policy.

To liaise directly with patients to book, cancel, and rebook any outpatient appointments or procedure dates.

Deal with patient queries effectively written and via telephone/email.

To ensure booking of relevant clinical activity (e.g. procedures and managing patient pathways in conjunction with the Patient Pathway Team

Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.

Working for our organisation

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.

 We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not, come and be a part of our journey.

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.