Job summary
- Main area
- Ward Clerk
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 323-AC4415-JN
- Employer
- Ashford and St. Peter's Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St Peter's Hospital
- Town
- Chertsey
- Salary
- £23,575 pa inc. HCAS
- Salary period
- Yearly
- Closing
- 06/07/2024 23:59
Employer heading
Ward Clerk, Holly Ward
NHS AfC: Band 2
Job overview
Ward Clerk – HOLLY Ward
Holly Ward currently has a vacancy for a full time, permanent Ward Clerk, to join our team to provide key admin support.
The successful applicant will undertake administrative/secretarial and reception duties under the supervision and management of the Ward manager. We are looking for an enthusiastic, motivated and flexible person to work with our friendly team.
The role will require you to undertake a number of activities including filing medical notes for coding, supporting the discharge process, arranging referrals, and helping to provide first line telephone and face-to-face contact to members of the public, staff and sometime patients.
You will have excellent interpersonal and organisational skills, and manage and prioritise your own workload and project a professional image.
The successful candidate will be required to work to a high standard and will be able to maintain both electronic/computerised records in accordance with the Trust standards. Applicants should have some previous experience of carrying out general administrative procedures in an office environment. Experiences of using software packages including Microsoft Word are essential.
In return we offer opportunities for training and development, access to the NHS Pension Scheme, work perks, NHS discounts, and opportunities for flexible and remote working where roles allow this, and access to on-site wellbeing and childcare facilities (nursery).
Main duties of the job
The postholder will
- To undertake reception duties along with clerical and administrative support to the ward/department
- The post holder will come into direct contact with patients, carers, relatives and healthcare professionals
- Timely and accurate communication to facilitate effective team functioning
- The post holder is responsible for chasing notes and outside covers
- The post holder is responsible for booking follow up appointments
- To remain up to date with changing practices and when possible to make use of all training and development opportunities
- To maintain appearance and behaviour in keeping with a member of the clinical team and co-operate with and gain an understanding of the professional role of others
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.
We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not, come and be a part of our journey.
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Detailed job description and main responsibilities
Administrative and Clerical
- To access Cerner and identify and book appropriate follow up appointments as requested by medical and nursing staff
- To send any relevant paperwork or telephone patients informing them of an appointment time and any other relevant information pertinent to their appointment
- To be responsible for filing of patients records and correspondence
- Receive visitors to the ward/department and ensure that they are directed to the appropriate areas and that relevant personnel are informed of their arrival
- Answer telephone and co-ordinate messages, initiating action accordingly
- Assist with patient’s property checks, receipts of property and safe storage as necessary
- Be responsible for admitting, discharging and transferring patients on the Cerner in a timely manner
- To be responsible for patients food orders on the ward (liaising with the catering department regarding any patients complaints)
- Be responsible for logging and dealing with all patients insurance claims, forwarding to appropriate places
- Be responsible for categorising all blood results (Pre op results, discharge results, in patient results, liaising with doctors for signatures
- To evaluate patient’s needs, particularly when dealing with anxious, upset, abusive or aggressive patients and deal with accordingly. Seeking supportive help from nursing staff as required
- Understand the need for strict confidentiality especially when dealing with sensitive information
- To undertake a full range of reception duties for the ward/department
- To deal with telephone enquiries regarding all out patient follow up appointments and to make appropriate changes/amendments on Cerner
- To order stationary and other office supplies including patient information leaflets and monitor usage
- To order ward/department equipment as required or process requisitions for repair as necessary
- Be responsible for ringing companies and reps to find products and prices (suitable for the ward) liaising with budget holders and procurement and ordering
- Be responsible for liaising with company reps regarding upkeep and orders of all ward patient equipment on loan
- To prepare patients records and x-rays for the ward/department
- To file results of patients investigations in a timely manner
- To run daily reports and any other ad hoc reports from Cerner for the ward/department
- To advise patients of waiting time for appointments
- To liaise with GP’s, medical staff, other wards/departments, physiotherapists and colleagues as required
- To open post for the ward/department
- To book transport and fax requests as required
- To undertake photocopying and other general clerical duties as required for the ward/department
- To prioritise own workload, and work without supervision
- Participate in audits and surveys
- Assist in training others on the use of Cerner/Oracle
- Transfer discharge letters to GP’s
- Assist with payment for amenity rooms
- Assist in completion of evolution
Other Responsibilities
- To attend ward/department staff meetings and other meetings as appropriate
- To attend mandatory training as required
- To participate in the ward/departments appraisal process as an appraise
- To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Person specification
Essential
Essential criteria
- GCSE level or equivalent
- Excellent IT skills
Desirable criteria
- Previous administrative or clerical experience
- Knowledge regarding Cerner
Essential
Essential criteria
- Excellent Communication Skills
Desirable criteria
- Evidence of Excellent verbal and written Communication skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Bianca Michia
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 01932722011
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