Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 323-AC0842-JN
- Employer
- Ashford and St. Peter's Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St. Peter's Hospital
- Town
- Chertsey, Surrey
- Salary
- £23,575 pa inc. HCAS
- Salary period
- Yearly
- Closing
- 02/08/2024 12:00
- Interview date
- 12/08/2024
Employer heading
Receptionist, Endoscopy
NHS AfC: Band 2
Job overview
The St Peter’s Hospital Endoscopy unit is looking for an enthusiastic and outgoing individual to join its front of house Endoscopy reception team on a permanent basis. The Endoscopy service is currently expanding, and we are therefore looking to recruit 7 days working patterns.
This position is well suited to individuals with experience of public facing roles, or those interested in moving across into NHS administration.
You will be an enthusiastic and caring individual, who is well organised and able to prioritise tasks in busy environments. Previous experience in reception or front facing customer service roles is beneficial however not essential.
Main duties of the job
The post holder will provide a professional, high quality reception support to the Trust’s Endoscopy department and clinical areas.
To act as the first point of contact for all Patients and Visitors to the Endoscopy Department
Provide administrative support for the Clinical staff and the Clinical Office Administration Team
To be proficient on the hospital computer systems as required
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Detailed job description and main responsibilities
The Endoscopy Centre Reception team currently provides a comprehensive and welcoming service to patients across a 7 day service (Monday-Sunday) including part-timers. They are expected to greet patients into the department, register their attendance and inform clinical teams of their arrival.
The receptionist will carry out their duties in such a way as to make a direct and positive contribution to the administration of the Endoscopy Centre Reception. It is essential that the Receptionist should exercise initiative within the role and vital that confidentiality be maintained at all times. It is also expected to help with admin duties when needed.
Due to the nature of the Endoscopy Service the Endoscopy Reception is open Monday-Sunday.
Person specification
Qualifications
Essential criteria
- Educated to GCSE A-C grade or equivalent
Desirable criteria
- NHS Receptionist Experiece in a patient facing role.
Experience
Essential criteria
- Previous administration experience in any context.
Desirable criteria
- Experience of working in patient facing environments
Knowledge
Essential criteria
- Knowledge of Trust values
- Knowledge of admin processes and administrative procedures
Skills
Essential criteria
- Please see full Job Description and Personal Specification for essential skills requirements
Other requirements
Essential criteria
- Ability to be flexible to meet the needs of the team, the service and the Trust in relation to weekday and weekend working.
- Ability to work well within a team.
- Confident and enthusiastic attitude and approach to work.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dionne Potter
- Job title
- Operational Manager
- Email address
- [email protected]
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