Job summary
Employer heading
Macmillan Cancer Support Worker
Band 4
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values
Job overview
An opportunity has arisen at Epsom & St. Helier University Hospitals NHS Trust to join our Macmillan Cancer Support Worker Team (CSW). The successful applicant will work alongside an established team of Clinical Nurse Specialists, Advanced Nurse Practitioners and medical colleagues supporting patients being investigated and treated for cancer.
Main duties of the job
The main focus of the Macmillan Cancer Support Workers is to support people to navigate the complex health and social care system during and following completion of cancer treatment. The post holder will coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs; and coordinate care, education and support for people with non-complex care needs.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
To provide information and support to enable cancer patients and their carers to
enable them to navigate the health and social care system.
Co-ordinate care for patients with non-complex needs (level one – supported self
management – National Cancer Survivorship Initiative risk stratification model)
Co-ordinate education and support for people with non-complex care needs
Person specification
Education, Formal Training and Qualifications
Essential criteria
- GSCE Grades A - C/ ‘O’ Maths and English
- Willingness to undertake further education and training
Desirable criteria
- NVQ Level 3 in Health and Social Care or equivalent or working towards
Previous Experience
Essential criteria
- Experience as a support worker/administrator in a health service environment
- Experience of working with complex and sensitive issues on a day to day basis, including contact with patients who may be distressed
Desirable criteria
- Experience working in NHS acute trust and/ or multidisciplinary workforce
- Experience of working with cancer patients and their families
Skills and Abilities
Essential criteria
- Excellent communication skills (oral and written)
- Excellent time management and organisational skills
- Able to work autonomously and unsupervised where appropriate
- Able to work as part of a team
- Self-motivated – possesses high work standards
Knowledge
Essential criteria
- Knowledge and experience of office management, systems and practice
- Understanding of medical terminology
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Louise O'Connor
- Job title
- Macmillan Lead Cancer Nurse
- Email address
- louise.o'[email protected]
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