Job summary
- Main area
- Emergency Department
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 384-SB-EMF16011-A
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey County Hospital
- Town
- Guildford
- Salary
- £24,873 Per annum (pro rata) inc HCAS
- Salary period
- Yearly
- Closing
- 28/11/2024 23:59
Employer heading
Emergency Department Receptionist
Band 2
Job overview
Job Overview
Provide a friendly, caring and efficient reception service to our Emergency Floor.
Main duties of the job
To provide a calm, friendly and welcoming reception to Emergency Floor incorporating A and E, Emergency Assessment Unit and Ambulatory and Emergency Care.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
Band 2 Receptionists - Emergency Department (AEC (Ambulatory Emergency Care) / EAU (Emergency Assessment Unit) / A& E (Accident & Emergency) / Guildford Ward
Flexible shift pattern including days, evenings, nights and weekends
This is an excellent opportunity to join a friendly, supportive team working in Emergency Care. The Emergency Department is a friendly, exciting place to work currently undergoing a large transformational project with exciting new developments and opportunities.
We are looking for Receptionists to work on our friendly reception desks in the Emergency Department. The successful candidates will undertake a variety of reception duties including working on our A&E, AEC, EAU and Guildford Ward Reception and processing Patient data. You will also act as a focal point of communication between Patients, Ambulance Crews and Medical / Clinical staff.
The successful candidates will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete / input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy.
The Emergency Department is open 24 hours a day, every day of the year, including bank holidays. You will be rostered to work a range of shift patterns which include days, evenings, nights and weekends. This will be planned 6 weeks in advance.
The Royal Surrey County Hospital NHS Foundation Trust offers an excellent range of exciting, rewarding roles with fantastic opportunities for career support and development / training as well as a great range of employee benefits.
For more details, please contact Laurie Curran– Reception Manager on Ext 4215 or [email protected].
Person specification
Knowledge
Essential criteria
- Previous experience in patient contact position
Desirable criteria
- Previous NHS experience in admin role
Qualifications
Essential criteria
- General education to GCSE level
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Laurie Curran
- Job title
- Reception Manager
- Email address
- [email protected]
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