Job summary
- Main area
- Receptionist
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 20 hours per week (two vacancies 20 hrs and 15 hours)
- Job ref
- 384-AR-EMF16522/22B
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- The Royal Surrey County Hospital
- Town
- Guildford
- Salary
- £23,575 per annum (pro rata) inc High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 07/08/2024 23:59
Employer heading
Ward Receptionist
Band 2
Job overview
We are looking for flexible, enthusiastic, committed and hardworking people to join our surgical ward Reception team. This environment will provide successful candidates with opportunities to develop new skills and knowledge on our busy surgical wards. Motivated candidates will be supported to work with the clinical teams providing administrative support to the medical staff.
Main duties will be to answer the telephone and carry out general reception duties.
Suitable candidates will ideally have:
Excellent communication skills
Friendly and hardworking
Good IT skills
Happy to help others
This is a Substantive position offering flexible shifts providing Annual leave and sickness cover.
Two part-time positions 20 hrs and 15 hrs
Main duties of the job
To provide full administrative and clerical support to the ward team and medical staff. To be a full member of the ward team, and assist in the smooth running of the ward. The role is to be agreed with the ward manager to meet the needs of the service.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ
Detailed job description and main responsibilities
We are looking for flexible, enthusiastic, committed and hardworking people to join our surgical ward Reception team. This environment will provide successful candidates with opportunities to develop new skills and knowledge on our busy surgical wards. Motivated candidates will be supported to work with the clinical teams providing administrative support to the medical staff.
Main duties will be to answer the telephone and carry out general reception duties.
Ensure accuracy and completeness of Patient Administration System (CERNER), entering admissions, transfers and discharges. Ensure accuracy of Ward Management screens on CERNER.
Ensure all patient case notes are filed and prepared promptly for the coding process. Ensure that notes are sent for coding.
Carry out ward reception duties, assisting patients, relatives and carers, and members of staff with their enquiries, referring enquiries to ward staff where appropriate.
Undertake clerical duties as required by ward team.
Arrange patient appointments and transport as required by ward team.
Ensure patient case notes are moved promptly from the ward area in order to support the prompt coding of patient treatment. Record the movement of patient case notes from the ward following the Case note Tracking Procedures.
File medical reports and other patient documentation in patient case notes in accordance with the approved system.
Participate with the Team in the recovery of uncoded episodes across the medical wards to comply with the Trust’s Coding Policy. Take responsibility for tracking and rectifying missed coding from the linked ward.
Issue meal menus to patients. Collate and put ready for collection by the Catering Liaison Officer. Assist patients with completion of menus where necessary.
Assist with the distribution of meals to patients.
As required, collect and deliver specimens, x-rays, etc. to other wards or departments outside normal messenger service hours.
Attend all relevant training sessions and meetings.
Collect clean linen as required.
Support the ward manager in monitoring the cleanliness of the wards
Suitable candidates will ideally have:
Excellent communication skills
Friendly and hardworking
Good IT skills
Happy to help others
This is a Substantive position offering flexible shifts working on various wards in the surgical division
Two part-time positions 22.5 hrs and 15 hrs
For further information please refer to the attached Job Description or contact either Tracy Ellis – Senior Receptionist Surgery on 01483 571122 Ext 4076
Person specification
Qualifications
Essential criteria
- Good standard of general education
Desirable criteria
- Grade C or above GCSE/equivalent
- English language
Knowledge
Essential criteria
- Previous experience in a reception or other customer facing role
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tracy Ellis
- Job title
- Senior Receptionist
- Email address
- [email protected]
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