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We are looking for flexible, enthusiastic, committed and hardworking people to join our surgical ward Reception team. This environment will provide successful candidates with opportunities to develop new skills and knowledge on our busy surgical wards. Motivated candidates will be supported to work with the clinical teams providing administrative support to the medical staff.

Main duties will be to answer the telephone and carry out general reception duties.

    Ensure accuracy and completeness of Patient Administration System (CERNER), entering admissions, transfers and discharges.  Ensure accuracy of Ward Management screens on CERNER.

  Ensure all patient case notes are filed and prepared promptly for the coding process.  Ensure that notes are sent for coding.

    Carry out ward reception duties, assisting patients, relatives and carers, and members of staff with their enquiries, referring enquiries to ward staff where appropriate.

  Undertake clerical duties as required by ward team.

    Arrange patient appointments and transport as required by ward team.

    Ensure patient case notes are moved promptly from the ward area in order to support the prompt coding of patient treatment. Record the movement of patient case notes from the ward following the Case note Tracking Procedures.

File medical reports and other patient documentation in patient case notes in accordance with the approved system. 

    Participate with the Team in the recovery of uncoded episodes across the medical wards to comply with the Trust’s Coding Policy. Take responsibility for tracking and rectifying missed coding from the linked ward.

    Issue meal menus to patients.  Collate and put ready for collection by the Catering Liaison Officer.  Assist patients with completion of menus where necessary.

    Assist with the distribution of meals to patients.

   As required, collect and deliver specimens, x-rays, etc. to other wards or departments      outside normal messenger service hours.

    Attend all relevant training sessions and meetings.

     Collect clean linen as required.

 Support the ward manager in monitoring the cleanliness of the wards

Suitable candidates will ideally have: 

Excellent communication skills

Friendly and hardworking

Good IT skills

Happy to help others

This is a Substantive position offering flexible shifts working on various wards in the surgical division

Two part-time positions 22.5 hrs and 15 hrs

For further information please refer to the attached Job Description or contact either Tracy Ellis – Senior Receptionist Surgery on 01483 571122 Ext 4076