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Job overview

Would you like the opportunity to help improve the health and wellbeing of our Surrey residents?

Do you want to be part of a successful, dedicated team of clinical and non-clinical professionals who deliver a high-quality service and always put the service user first?

Our i-access substance misuse service is seeking to recruit a Business Support Officer to work as part of our professional and dynamic Business Support Team which operates from 4 main clinical community bases and 25 satellite locations. You will provide effective and responsive Project, PA and Administrative support within our multi-disciplinary service and with internal and external stakeholders. You will work in close collaboration with the Business Support Manager, wider senior management team and Data and Project Support Officers to provide day-to-day operational support.

You will have excellent communication, leadership, teamworking, service improvement and organisational skills and be comfortable working in a fast-paced, collaborative environment to deliver a high-quality service whilst maintaining a professional and calm approach. The position would be based in our Guildford community team although you would be required to travel to our other main bases in Chertsey, Redhill or Epsom as required.

You will have an advanced working knowledge of Microsoft Office applications and experience of creating high quality digital content for websites, social media channels and publications.

Main duties of the job

• Work in close collaboration with the Business Support Manager to provide day to day support for the countywide business support function. Act as a role model in terms of integrity and professional standards.

Provide project support for projects or project work streams within the service delivery plan as directed by project leads. Support project leads to ensure that projects deliver against commissioned targets.

Effectively manage key organizational tasks as directed by project leads to include collation of information, management of spreadsheets and process co-ordination. Engage and work with a range of stakeholders.

 Minute taking at project meetings, senior management meetings, multi-disciplinary team meetings, safeguarding meetings and other meetings as required. Responsible for booking venues, preparing Agendas, accurate and comprehensive transcribing of minutes and action logs. Take the initiative in ensuring actions arising from the meeting are dealt with as appropriate.

·         Provision of an effective and efficient PA support to Service Director

·         Provide support in mapping business processes for new and enhanced service pathways. Assist in the testing of local configuration of the Clinical EPR  so it continues to meet the needs of the service

·         Work collaboratively with team colleagues to develop high quality digital content for the service website, social media channels and bi-monthly service newsletter.

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Working for our organisation

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We provide support to a population of 1.3 million across 140 services.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

This role is working within i-access, a successful, countywide drug and alcohol treatment service for Surrey residents delivering tier 2, 3 and 4 substance misuse interventions across 3 main bases and 25 satellite locations. i-access is run collaboratively by SABP, PH / SCC and Via under a cooperative agreement which is one of partnership and transparency and contributes to Surrey Heartlands wider strategic ambitions.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!

Interview date: 15 July 2024