Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 325-6132495-COMM-B
- Employer
- Surrey and Borders Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Bramdean
- Town
- Staines
- Salary
- £24,008 - £25,553 (Incl. 5% Fringe HCAS) per annum, pro rata
- Salary period
- Yearly
- Closing
- 11/07/2024 23:59
Employer heading
Team Administrator
NHS AfC: Band 3
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trust to work for. This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Job overview
An exciting opportunity has arisen for an Administrator to join our friendly and supportive team. We are looking for a conscientious and reliable person to work as Team Administrator at the Northwest Surrey Home Treatment Team Service, based in Staines.
We are a community-based service, providing specialist treatment and support for people who have severe and enduring mental health problems. We offer home visits to people in North West Surrey who are aged between 18 to 65 years and suffering from a mental health crisis.
The post holder will be responsible for the provision of a high quality administrative and secretarial service to the multidisciplinary team. This is a great opportunity, if you would like to be part of forward-thinking team. You will need to have good organisational and interpersonal skills, an eye for detail and experience in a busy office environment. We are looking for a person who is hard working, flexible and able to prioritise their work, and who wants to be part of a highly motivated and enthusiastic team.
Main duties of the job
The post includes general office duties consisting of inputting patient details on electronic record system (SystmOne), supporting clinical staff, filing, photocopying, sorting post, scanning and uploading documents, liaising with patients, GPs and medics, stationary & clinical supplies, meeting notes, dealing with enquiries by email and letter and telephone. The successful candidate will have excellent clerical and typing skills and be able to communicate effectively with both patients and staff. Although not essential, knowledge of SystmOne, E-rostering and ESR would be desirable.
Working for our organisation
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Eligibility to high cost area supplement is conditional upon candidates residence and will be discussed on offer.
We look forward to receiving your application!
Detailed job description and main responsibilities
Please see attached job description
Key responsibilities:
- Receive and process referrals to the relevant clinician and system(s)
- Process discharge paperwork and update system(s) accordingly
- Correspondence including, letters, email, telephone
- Book appointments on the patient record system
- Take minutes at team meetings and transcribe accurately
- Answer telephone calls and relay any messages in a timely manner
- General administrative tasks such as typing, copying, scanning, printing, laminating etc
- Provide support to team members in setting up rooms for meetings
- Check and book rooms for other team members upon request
- Scanning documents for uploading to patient record system
- Receive and respond to e-mails in an appropriate manner, forwarding where necessary
- Monitor and raise purchase requisitions for stationery, services (such as interpreters) and supplies for the department and process invoices
- Arranging clinic appointments
- Produce reports in various formats as requested
- Complete audits of clinical diaries
- Assist with system processes for new staff
Person specification
Qualifications required
Essential criteria
- NVQ Level 3 in Business Admin or equivalent experience (3 years)
Experience
Essential criteria
- Minimum of 1 years working in an administrative role
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carol Lucas
- Job title
- Locality Lead Administrator
- Email address
- [email protected]
- Telephone number
- 07976 989 327
- Additional information
Nicholas Chiduza, Service Manager - [email protected]
Tel 0300 222 5754
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