Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent: Monday - Friday 09:00am to 17:00pm
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 325-6410157-CYPS
- Employer
- Surrey and Borders Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Albert Suite - Farnham Road Hospital Farnham Road
- Town
- Surrey
- Salary
- £26,405 - £28,976 Incl. 5% Fringe HCAS, pa, pro rata.
- Salary period
- Yearly
- Closing
- 14/07/2024 23:59
Employer heading
Senior Administrator
NHS AfC: Band 4
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trust to work for. This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Job overview
We are looking for an experienced Senior Administrator to join our well-stabilished team in our busy office in Guildford, following administrative processes for tasks supporting our AEDS clinicians and service users. You will support the team in general administrative work such as dealing with telephone enquiries from service users, making appointments and supporting the day to day running of the service.
In addition, you willl be expected to support the team with tasks such as formatting reports, populating and managing spreadsheets, processing referrals and supporting the Lead Administrator and the Service Manager with any ad hoc tasks. You will need to have a keen eye for accuracy and be competent in all aspects of Microsoft office.
The post is substantive (1 WTE) and the successful applicant will be joining a team of 3 other senior administrators. The post holder will be joining what are well-established outpatient and day care facilities for working age adults with more severe eating disorder presentations. They will be joining a warm and welcoming team with a passion for the delivery of high-quality care.
Previous applicants need not apply.
Main duties of the job
Suitable for someone who is able to co-ordinate work effectively in a busy environment and provide support, motivation and guidance to other team members. Suitable for someone who is passionate about providing excellent customer service.
The post holder is expected to act on their own initiative on a daily basis to ensure the effective running of the service, prioritising their own workload as required. This is a key role within a developing service and the job requires a high degree of flexibility in response to workload agendas.
The post holder is expected to liaise effectively and professionally with all levels of staff, external organisations and the public, dealing with confidential information in an appropriate manner.
Working for our organisation
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Working from home contracts do not attract high cost area payments.
We look forward to receiving your application!
Detailed job description and main responsibilities
Key Responsibilities
- Responsible for providing confidential administrative support to the team, including the organisation of meetings/events and assisting in admin recruitment processes.
- Deal with the day-to-day demands on the Department and aim to resolve any problems, whilst using own initiative to ensure that urgent matters are dealt with proactively.
- Co-ordinate team rotas (ie RKA, Urgent Assessments, Duty Rotas, etc).
- Submit Off-Boarding and On-Boarding forms for new staff.
- Prepare documents for Assessment/Physical Health Clinic, to prepare blood forms and ECG request ahead of clinic. Update and maintain spreadsheet. Liaise with admin team. Managing the Waiting List for Assessment and Treatment .
- Attend regular Management Team meetings.
- Please see JD for full description.
- Previous applicants with 6 months or less need not apply.
Person specification
Qualifications required
Essential criteria
- NVQ Level 4 in Business Admin or equivalent experience (4 years)
- Good working knowledge of administrative and secretarial processes e.g. electronic filing systems and formatting documents/reports
Desirable criteria
- Previously worked for the NHS or Private Healthcare on a similar role
Experience Required
Essential criteria
- Minimum three to four years’ experience working with Microsoft Office including Word, Excel, PowerPoint, Outlook and Microsoft teams.
- 4 years’ experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures
Desirable criteria
- Experience handling confidential information
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Service Manager
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01483448020
- Additional information
Mon - Fri 09:00 to 16:30
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