Job overview

The Ambulance Commissioning Support Officer provides high level administrative and business support to the Ambulance Commissioning team for Surrey Heartlands ICB. The post holder will work as part of a well-established, dynamic collaborative team in delivering an effective service, assisting senior managers and staff across the portfolio. A key matrix relationship will be with Quality, BI, Performance, Primary Care and Finance teams.

 The post holder will manage their own workload on a day-to-day basis, assist in establishing and embedding commissioning and contracting processes, refining departmental procedures and acting independently to action and prioritise work to meet deadlines. Day to day responsibilities will also include logistical arrangements for meetings including minute-taking, events and supporting the ambulance commissioning team in the delivery of  work programmes.

Main duties of the job

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Contribute to the smooth running of the Ambulance Commissioning team, providing effective coordination and administrative support to the team’s objectives.

 Maintain a good understanding of the broader ambulance context and produce personal and team work plans for the short and long term aims of ambulance commissioning.

 Manage local projects as they arise relating to the Ambulance Commissioning team’s agenda, using robust methodology.

 Work as an integral part of the Ambulance Commissioning team to embed a streamlined administrative process that optimises the team’s capacity and capability.

 Provide efficient and effective administrative and secretarial support to the Commissioning and Quality teams including minute taking, preparing correspondence and compiling papers, collating, copying and distributing papers, managing diaries and incoming mail, making travel and accommodation arrangements and co-ordinating and servicing meetings.

 Liaise with a wide range of internal & external stakeholders ensuring that a professional image is always maintained.

Prepare draft documentation for monthly reports, performance letters, briefings, presentations and contract related documentation.

Lead the development, implementation, monitoring and evaluation of the Contract and Quality database.

Introduce revised procedures as necessary to increase the efficiency and effective use of resources, ensuring policy and statutory requirements are met.

Working for our organisation

Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.

The 4 Place partnerships are known as:

North West Surrey Alliance

Guildford and Waverley Alliance

Surrey Downs Health and Care

East Surrey Place

We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.

We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.

We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

As part of the organisation’s commitment to achieving equality of opportunity for all staff, Surrey Heartlands ICB will consider all requests for flexible working on hiring. For most roles, the following types of flexibility are usually possible: flexible hours, compressed hours, part-time hours and/or job-sharing, and homeworking.

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

In accordance with the Rehabilitation of Offenders Act 1974, Surrey Heartlands Integrated Care Board will not discriminate against or dismiss the applications of candidates with spent convictions for posts which are not exempt from this legislation.