Job summary
- Main area
- Digital
- Grade
- NHS AfC: Band 9
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 256-SH-6402728
- Employer
- NHS Surrey Heartlands Integrated Care Board
- Employer type
- NHS
- Site
- Dukes Court
- Town
- Woking
- Salary
- £99,891 - £114,949 Per annum, pro rata plus 5% high cost allowance
- Salary period
- Yearly
- Closing
- 30/08/2024 23:59
Employer heading
Full Time - Director of Digital Transformation & Innovation - Band 9
NHS AfC: Band 9
Job overview
NHS Surrey Heartlands works in partnership with local health and care organisations – along with staff, patients, their carers, families, and the public - to support people to live healthier lives. We have an ambitious vision for transformation and continuous improvement of health and care across our footprint, supporting the overall objectives of our wider integrated care system; to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience and access; enhance productivity and value for money and support broader social and economic development in their area.
To deliver our objectives we need a team of talented, collaborative professionals who share the same vision and are passionate about what they do.
There may be a requirement to be on-call as part of this role in the future.
Main duties of the job
The post holder will have responsibility for the strategic and operational development of the digital
transformation portfolio. Key aspects of this role will be to: -
•Ensure the ICS strategy and associated change programmes are enabled and delivered by
agreed and funded digital, data and innovation transformation activities and services.
•Provide expert digital, data transformation and innovation expert advice to the ICB and wider ICS partners, including development of user research and service design practice.
•Ensure the optimal development and management of delivery plans by the team and as a subject matter expert.
•Ensure appropriate system and processes are in place to enable the prioritisation, implementation, monitoring and reporting of plans within the portfolio.
•Proactively manage the key risks and issues Monitoring and establishing accountability on the overall progress of the strategy to ensure
delivery of outcomes and completion within agreed timescales and financial plans.
•Manage the budgetary needs and implications of the portfolio.
•Recruit, develop and retain digital, data, innovation and technology talent in the team and support same across this key workforce in the region.
•Work with partners to develop, deliver and evaluate a pipeline of digital and data innovations aligned to the ICS’s strategy and needs.
•Work with system partners to develop and embed sustainability practice across digital and data services and transformation.
Working for our organisation
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.
The 4 Place partnerships are known as:
North West Surrey Alliance
Guildford and Waverley Alliance
Surrey Downs Health and Care
East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Detailed job description and main responsibilities
Please see the job description and the person specification documents attached within this job advert.
Person specification
Knowledge, Training and Experience
Essential criteria
- Educated to master’s level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Proven and significant leadership and NHS programme board experience
- Experience of leading complex digital enabled strategy and change in politically sensitive complex multi environments
- NHSE /Digital contract management
- Significant management experience at senior level in the NHS and public healthcare related industries
- Planning and commissioning expertise in complex healthcare environments
- Significant experience of portfolio, programme and project management methodologies
- Significant experience of innovation pipeline development and evaluation
- Significant experience of Greener Digital, sustainability and/or Net Zero practice
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements
- Experience of managing and prioritising a large budget
- Experience in leading a major change initiative with entrepreneurialism in a challenging organisational environment
- Experience of creating a new team and motivating and inspiring staff to work together to achieve a common objective
- Extensive experience of delivering professional clear presentations to boards and large groups of stakeholders, often pressured and politically sensitive environments
- Strong external communications and engagement skills in a politically sensitive environment and experience in handling media
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
- Ability to provide informative reporting on finances and impact to Board management
Communication & Relationship Skills
Essential criteria
- Employ effective communication, negotiation and influencing skills to enable team and stakeholder relationships deliver portfolio and programme objectives
- To forge positive working relationships, in order to support an effective matrix approach to achieve NHS and ICBs outcomes and objectives
- Ensure appropriate stakeholder engagement strategy is in place defining how the strategy will engage with all stakeholder groups and what information flows will be established and maintained
- Required to communicate, proactively build good working relationships, and provide information and advice to a wide range of internal and external stakeholders on a range of business sensitive issues
- Provide and receive highly complex, sensitive and contentious information, including presenting information about the programme and dependencies involving a wide range of stakeholders in formal settings
- Developing and presenting reports summarising status on issues, appraising outcomes, and providing progress reports for senior staff or groups of staff as directed from time to time
- Confident and capable to lead mixed multidisciplinary teams of substantive and interim digital enabled transformation teams working across organisations on multiple programmes
- Work with partners to develop, deliver and evaluate a pipeline of digital and data innovations aligned to the ICS’s strategy and needs
- Work with system partners to develop and embed sustainability practice across digital and data services and transformation
- Operate effectively in a flexible and demanding environment and proactively engage with stakeholders
- Lead as an expert; integrating systems and managing effective working relationships with the appropriate stakeholders
- Nurtures key relationships with senior and high-profile individuals and responsible for the maintenance of networks
- Manage and actively promote relationships and governance with key stakeholders
- Develop and maintain strong, productive relationships in and between service and transformation teams across all the digital transformation programmes and across all system partners in Places, Organisations and Neighbourhoods
Analytical & Judgement Skills
Essential criteria
- Provide expert digital, data transformation and innovation expert advice to the ICB and wider ICS partners, including development of user research and service design practice
- Proactively manage the key risks and issues
- Strategic oversight and assurance activities required by NHSE and the ICB for digital transformation and change reporting and submissions
- Establish and manage the team and directorate’s risk management, change control and issue resolution processes
Planning and Organisation Skills
Essential criteria
- Responsibility for the strategic and operational development of the digital transformation portfolio
- Lead the planning and design of the strategy and plans outlined in the strategic and operational responsibilities to meet the ICB vision and strategic direction
- Ensure the optimal development and management of delivery plans by the team and as a subject matter expert
- Manage the activities necessary to ensure delivery of a transformational digital strategy
- Responsibility for ensuring the function/strategy is delivered to time, to quality standards and in a cost-effective manner, adjusting plans and resources as required
- Ensure there is a robust resource management approach and plan which sets out the activities required to implement
- The timely effective delivery of all internal Surrey Heartlands digital enabled transformation programmes to NHSE and digital industry standards
Service & Policy Development
Essential criteria
- Ensure each and every digital programme is and continues to be compliant with NHSE digital data and information policies and standards e.g., DTAC, national information standards.
- Lead the implementation of the programme to achieve the desired benefits
- Maintain a good knowledge of emerging policies from government departments. This will assist in the thinking and definition of the strategy discussions for the strategy and stakeholders
- stakeholders. • Research and identify relevant best practice (i.e. where similar systems are in place), this could be UK wide, globally, public or private sector both within and outside the health economy in order to develop appropriate options to implement policies
- To consider how best practice could be applied to the existing health economy, taking into account the impact on existing relationships between entities and their functions across the health economy
- Develop recommended approach to implement the relevant policies (based on best practice research conducted), incl. implementation plan, cost benefit analysis and an impact assessment which outlines any key dependencies for successful implementation
Financial Resources
Essential criteria
- Setting and effectively managing the digital transformation budgets including the ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny
- Responsible for defining budget required to scope and implement the long term strategic plan.
- Responsible for providing guidance and management on the procurement of identified products, equipment, services and facilities to execute required programme and changes to services
- Able to use and comply with the required standing financial Instructions in the discharge of budget management responsibilities
- Constantly strive for value for money and greater efficiency in the use of these budgets and to ensure that they operate in recurrent financial balance year on year
- Work with other leaders across organisation to agree prioritisation of blocks of work and related resource allocation to ensure high priority work/dependencies are completed in a timely manner
- Manage the budgetary needs and implications of the portfolio
Human Resources
Essential criteria
- To manage, motivate and develop staff within the team and directorate building a collaborative working environment and an innovative culture
- Responsible for the recruitment, development, deployment and retention of the team including undertaking appraisal, programme allocation & planning, team development and personal development. Where appropriate, progressing any disciplinary or capability issues
- Ensure awareness, use and application by the whole team of the ICB policies, processes and procedures participation as a constituent team in the ICB organisation
- Ensure that all staff within the team are aware of relevant policy and procedures and that communication is developed and deployed appropriately
- To work in a matrix management style and to foster close working relations with other managers
- Recruit, develop and retain digital, data, innovation and technology talent in the team and support same across this key workforce in the region
Research and Development
Essential criteria
- Develop a strategy including research and development to identify, develop and promote best practice
- Drawing from experience and expertise in other academic fields and industries, ensures that Surrey benefits from relevant initiatives
- Highlight, promote and report innovative approaches to education and training, particularly their impact on service
- Commission and co-ordinate research and development programmes
- Monitoring and establishing accountability on the overall progress of the strategy to ensure delivery of outcomes and completion within agreed timescales and financial plans
- Define, manage, monitor, and report on benefits realisation management, tracking the progress and ensuring that the intended benefits are achieved with outcomes maximised
Physical Skills
Essential criteria
- Good knowledge and application of Microsoft 365 and Teams
Equality and Diversity, Autonomy & Other
Essential criteria
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Ability to make decisions autonomously, when required, on difficult issues
- Ability to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michael Pantlin
- Job title
- Chief People & Digital Officer
- Email address
- [email protected]
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