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Job overview

The Digital Change Facilitator leverages their knowledge of primary care IT systems to help ensure the provision of high quality, relevant and cost-effective ICT and digital training for staff at primary care providers across Surrey Heartlands (GP surgeries and pharmacy, optometry and dental providers). The postholder will design, deliver and assess the content for a program of training courses, including the associated documentation. The delivery of training will be to provider staff, focusing on benefits 
realisation linked to use of primary care clinical systems and associated software. 

The post is suitable for Agile working. 

 

The base for this role is set up as Woking, but the successful post holder may choose a base closest to their home address.

 

Main duties of the job

This is a technical role that requires applicants to be able to demonstrate experience of working within primary care and with detailed knowledge of the relevant IT systems.

Working for our organisation

NHS Surrey Heartlands works in partnership with local health and care organisations – along with staff, patients, their carers, families, and the public - to support people to live healthier lives. We have 
an ambitious vision for transformation and continuous improvement of health and care across our footprint, supporting the overall objectives of our wider integrated care system; to improve outcomes in 
population health and healthcare; tackle inequalities in outcomes, experience and access; enhance productivity and value for money and support broader social and economic development in their area.  
To deliver our objectives we need a team of talented, collaborative professionals who share the same vision and are passionate about what they do. 

Surrey Heartlands, as an Integrated Care Board (ICB), works through four integrated, dynamic, and sustainable place-based partnerships (our Places). These Places each work together to deliver our shared vision across Surrey. The four Place partnerships are known as: 
North West Surrey Alliance 
Guildford and Waverley Alliance 
Surrey Downs Health and Care 
East Surrey Place 

In addition, we work through our emergent Trust Provider Collaborative to bring together multiple NHS trusts (providers of NHS services including hospitals and mental health services) to work together at scale to improve care pathways for our local population. 

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more 
creative work environment that delivers better patient outcomes. Within the Primary Care team, we place a high importance on the NHS constitutional values and our own organisational values which 
define the behaviours we are all expected to uphold and display during the course of our work.

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.

We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

As part of the organisation’s commitment to achieving equality of opportunity for all staff, Surrey Heartlands ICB will consider all requests for flexible working on hiring. For most roles, the following types of flexibility are usually possible: flexible hours, compressed hours, part-time hours and/or job-sharing, and homeworking.

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

In accordance with the Rehabilitation of Offenders Act 1974, Surrey Heartlands Integrated Care Board will not discriminate against or dismiss the applications of candidates with spent convictions for posts which are not exempt from this legislation.