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Job summary

Main area
Corporate Services
Grade
Band 2
Contract
Permanent
Hours
  • Full time
  • Job share
37.5 hours per week
Job ref
130-AC268-0624
Employer
Swansea Bay University Health Board
Employer type
NHS
Site
Swansea Bay University Health Board Headquarters
Town
Port Talbot
Salary
£22,720 per annum
Salary period
Yearly
Closing
07/07/2024 23:59

Employer heading

Swansea Bay University Health Board logo

Receptionist/Clerical Officer

Band 2

Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.    


Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.

Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.

Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the  living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until  the annual pay uplift for 2024/25 is confirmed.


Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.


 

Job overview

Would you like the opportunity to work within Corporate Services at HQ? We are looking for a highly motivated friendly individual to join our team.

The position requires someone with excellent customer service skills and confident communication skills over the phone/teams or in person.  The ability to navigate technology is essential along with administrative experience. 

You will be dealing with the daily operational requirements required at Headquarters, supporting the staff based at HQ and redirecting visitors. 

 

Main duties of the job

The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will;

  • Maintain records both manually and on computerised systems.
  • Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc.
  • Deliver a client focussed service promoting good customer service and effective working relationships.
  • Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.
  • Provide clerical and administrative support during colleagues’ absences due to annual leave and sickness.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. 

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Detailed job description and main responsibilities

 You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Essential

Essential criteria
  • 5 GCSE's Grade C or above
  • Numeracy, Literacy and Keyboard Skills
  • Previous receptionist/clerical experience
  • High level of customer care skills
  • Able to maintain confidentiality/knowledge of data protection act
  • Ability to work with a wide range of stakeholders
Desirable criteria
  • ECDL
  • Knowledge of Microsoft 365/Sharepoint
  • Experience of using Oracle
  • Welsh speaker (Level 1)

Desirable

Desirable criteria
  • Previous NHS experience
  • NVQ/RSA level 2. Qualification in Business Administration/Office Practice or equivalent experience. Customer care training

Employer certification / accreditation badges

Apprenticeships logoStonewall Health ChampionsStop Smoking Wales is the NHS Smoking Cessation Service in WalesStonewall Hyrwyddwr Amrywiaeth Diversity ChampionDisability confident employerEmployer pledge demonstrating a commitment to change how we think and act about mental healthEmployer pledge demonstrating a commitment to change how we think and act about mental healthCore principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Carly Jones
Job title
FOIA Officer
Email address
[email protected]
Telephone number
01639 684363
Additional information

For an informal discussion, contact Carly Jones, FOIA Officer available via TEAMS or via [email protected]

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