Job summary
- Main area
- Medicine & Emergency Care
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 319-6331305SO
- Employer
- Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Wansbeck General Hospital
- Town
- Ashington
- Salary
- £22,383 pro rata per annum
- Salary period
- Yearly
- Closing
- 08/07/2024 23:59
Employer heading
Ward Administrator
NHS AfC: Band 2
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Job overview
Ward Administrators - Adult Inpatient Wards Wansbeck
Ward Administrators have a vital role providing administrative support to adult inpatient wards, working closely with clinical team to support the provision of safe high-quality care.
We are looking to appoint to various hours to cover our 7 day service - if you have any questions please contact us.
Main duties of the job
To provide a reception service for ward, acting as first point of contact for patients, visitors and health professionals.
Undertake the day to day management of patient visiting booking systems for ward.
To facilitate good communication with other wards and departments involved in the care of ward patients or functions of the ward.
Input data regarding all admissions, transfers and discharges onto Patient Administration System and other internal/external IT systems.
Support Ward Manager with administrative tasks relating to Healthroster, Electronic Staff Record system and other administrative duties.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.
Detailed job description and main responsibilities
- Must be able to demonstrate the English language proficiency required for this post.
- Act as first point of contact responding to telephone calls from relatives/carers requesting information regarding patient condition and booking visiting slots.
- With all wards and departments when organising appointments, transport, data collection, tracing and retrieving medical records
- Deals with enquiries from clinical staff, and the public, concerning admissions, discharges and transfers
- Verbally handover information on non-clinical matters received as part of work
- Assist with rostering i.e. entering and adjusting shifts as directed by the Ward Manager. Retrieval of rotas if requested and assisting with E-Rostering.
- Respect and promote the individuality, dignity and independence of patients / family /carers.
- Take part in in-service activities in order to enhance practice and personal development.
- Be aware of the security of premises.
- Ensure safe custody of patient’s property and valuables.
- Participate in audit and quality initiatives as required.
- To be aware of and adhere to policies and procedures.
- To undertake mandatory training requirements and support Ward Manager in the ESR booking of the clinical teams training.
- Assist in ensuring that a safe environment is created and maintained for all patients and fellow workers.
- Maintain high standards of cleanliness in accordance with Infection Control Policy.
- Work in accordance with Health and Safety standards and protocols and comply with departmental policies and procedures.
- Effectively communicate with the multi-disciplinary / multi-departmental teams.
- Effectively communicate with all administration teams, nursing staff, patients, relatives and carers.
Essential criteria will be found in job description.
Person specification
Qualifications
Essential criteria
- Basic computer skills
Desirable criteria
- NVQ Customer Care
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lesley Hood
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07841865335
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