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Detailed job description and main responsibilities

 Duties and responsibilities

1.       To carry out the comprehensive in–depth electrical, mechanical and hydraulic diagnosis of vehicle systems.

2.       To provide instructional support to workshop colleagues.

3.       To maintain own skill levels to the highest possible standard maintaining awareness of current and future technology used in the maintenance of the current vehicle market.

4.       To be fully conversant with The Ambulance Service vehicle range, manufacturer technical literature and information bulletins and ensure that this information is shared and understood by all staff.

5.       Work with line managers relating to any long-term vehicle concerns and ensure that all work is carried out in full and followed up until resolved.

6.       To be fully conversant with computerised Fleet management systems to enable accurate input of information to specific vehicle repair work. This is essential to ensure any technician can “Act Up” if the business requires him or her to do so.

7.       Identify training and development requirements and relay these to the Workshop Manager.

8.       To keep work area and protective clothing clean, tidy and fit for form and function whilst also upholding the Fleet and NEASUS image.

9.       Observes a personal duty of care for the equipment and resources used in the course of work.

10.   Carry out road tests on vehicles as and when required.

11.   Comply with the H&SaWA, NEASUS Health and Safety and Fire policies.

12.   Carry’s out all tasks in a systematic and structured manner.

13.   Support the implementation and maintenance of proper controls and processes within the SRL & Fleet Department contract. Such as Quality Checks.

14.   Use systems efficiently and effectively in accordance with NEASUS Fleet policies.

Functional Responsibilities

Customer Focus

·         Able to interact with customers of all levels in a professional manner.

·         Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the NEASUS Fleet Department.

·         Able to translate this into actions in order to deliver high levels of customer satisfaction.

Communication

·         Communicates clearly, concisely with professionalism both orally and in writing, with customers, colleagues and suppliers of all levels. This is key during periods of “Acting Up” where you will be required to speak to recovery firms, contractors, dealerships, clients NEASUS Managers.

·         Actively listen to others views and requests in keeping with the Dignity at Work policy and always complying with NEASUS Values and Standards.

·         Obtain detailed information from clients of “Acting Up” to ascertain faults and the best course of action to meet the operational demands of the client and NEASUS.

Analytical Ability

·         Analyse detailed technical information for completeness and accuracy in order to effectively assist the department in planning and investigative processes.

Technical Ability

·         Demonstrates and maintains the highest level of technical expertise and competence for a Master Vehicle Technician in the motor industry.

·         Inspect, diagnose vehicle faults and complete allocated work efficiently and accurately by utilising manufacturers technology such as STAR, Clip , Bosch or similar.

·         Provide instructional support to peers, apprentices and work placement learners to maximise productivity and learning opportunities.

·         Identify technical equipment shortages, such as air tools or diagnostic equipment that may impact on the Operation’s ability to carry out specific repairs and make the appropriate recommendations to the Workshop Manager.

Commercial Awareness

·         If a business opportunity is perceived to bring it to the attention of NEASUS management.

·         Maintain an understanding of developments in the wider motor industry and services that are relevant to NEASUS growing its business.

Other Duties

·         The above is only an outline of the tasks, responsibilities and outcomes required of the role. The post holder will carry out any other duties as may reasonably be required by their line manager.

Confidentiality

·         The post holder will be expected to maintain complete confidentiality of all material and information to which they have access and process whilst complying with the data protection act and the NEASUS document retention policies.

Equality and Diversity

·         Ensure compliance with equality and diversity legislation and display active commitment to the need to ensure equality of opportunity and the benefits of diversity.

·         When in contact with colleagues, visitors, contractors and people from other organisations, ensure that they are treated with respect and consideration and their dignity is maintained

Infection Control & Covid 19

·         It is your responsibility to adhere to infection control policies in order to promote cleanliness and reduce infections. This includes the strict use of seat covers on all Trust vehicles whilst driving or working on them where you have to sit on any seat. Hand hygiene must be undertaken correctly to prevent the spread of infection.  Personal protective equipment must be used in accordance with NEASUS policy. You must contribute to the cleanliness of the work environment and keep it “clutter free” and tidy at the end of each shift.  You must attend all mandatory training and updates to ensure you receive training appropriate to your role.

·         All aspects of Covid 19 control must be observed.

Data Protection

·         The post holder must, if required to do so, process records or information in a fair and lawful way.  They must hold and use data only for the specified, registered purposes for which it was obtained and disclose data only to authorised persons or organisations.

Corporate Governance

·         The post holder must, at all times, act honestly and openly and comply with relevant corporate governance requirements, employment legislation, standards of business conduct, codes of openness and accountability.

Equal Opportunities

·         The post holder must comply with and promote Equal Opportunities and accordingly must avoid any behaviour which discriminates against colleagues, potential employees, patients or clients on the grounds of sex, marital status, sexual orientation, age, race, colour, nationality, ethnic or national origin, religion, political opinion, trade union membership or disability.

Health and Safety

·         Under the Health and Safety at Work Act (1974), it is the responsibility of individual employees at every level to take care of their own health and safety and that of others who may be affected by their acts at work.  This includes co-operating with the organisation and colleagues in complying with health and safety obligations to maintain a safe environment and particularly by reporting promptly and defects, risks or potential hazards.

Flexibility

·         NEASUS is developing new markets for its services. It is therefore expected that all staff will develop flexible working practices to be able to meet the challenges and opportunities of working within the new company.

Risk Management

·         Support the implementation of the NEASUS Risk Management Strategy. Help the company meet its risk management obligations by being aware of hazards and risks within their work environment and working with the Risk Officers for the reduction and removal of unacceptable risks. To advise on the inclusion of business and financial risk within the appointed risk appetite framework for inclusion on the overall NEASUS Risk Register as appropriate.