Job summary
- Main area
- Community Dental Service
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 319-6388272AZ
- Employer
- Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Blyth Health Centre
- Town
- Blyth
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 08/07/2024 23:59
Employer heading
![Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/176.png)
Administrative Assistant
NHS AfC: Band 2
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Job overview
An opportunity has arisen to join the Community Dental Service Administration Team. The successful candidate will provide administrative support to the dental team and reception duties. As the first point of contact the candidate must be able to demonstrate excellent communication skills and the ability to show empathy and understanding when dealing with patients. The candidate will be expected to be experienced in the use of Microsoft Packages such as Word, Excel and Outlook.
The successful candidate will undertake general office administration tasks including filing, scanning, photocopying, data entry and typing documentation and deal with reception and telephone enquiries effectively and efficiently. The candidate may be required to provide cover for other members of the administrative team at other clinics as appropriate which may include travel to other sites.
Main duties of the job
Provision of comprehensive administrative, IT and clerical support for all staff within the Community Dental Service.
Receive, assist and direct patients and visitors to the clinic presenting a user-friendly and accessible service to the public.
Dealing with reception and telephone enquiries effectively and efficiently.
Working flexibly within a team, providing support to colleagues and the multidisciplinary team with the flexibility to work and travel between offices as required.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Detailed job description and main responsibilities
Present a user friendly and accessible service for the public
Support clinical staff with waiting area management
Provide an efficient and confidential reception service for the Community Dental Service undertaking telephone and reception duties as appropriate, including dealing with the general public over the telephone and face to face
Collect data and assist in data entry working with computer systems
Undertake typing as appropriate, using PC based word processing and spreadsheet packages
Provide administrative and IT support to all staff in the department
Undertake general office administration tasks including filing, photocopying, scanning and processing information
Flexibility to work and travel between offices as required to cover clinics
To be a key holder and responsible for the opening up and closing of the office when required
Ordering stationery to ensure sufficient supplies are available in the department
Provide training to new members of staff when required
Person specification
Qualifications
Essential criteria
- Good General Education
- NVQ 2 or equivalent
- GCSE/O level or equivalent
- Recognised IT Qualification
Desirable criteria
- Additional qualification in word processing or spreadsheets
- ECDL
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Kelly Goldsbury
- Job title
- Personal Assistant
- Email address
- [email protected]
- Telephone number
- 07816455807
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