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Prif leoliad
Resource Anylyst
Gradd
NHS AfC: Band 3
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
914-BSA4687
Cyflogwr
NHS Business Services Authority
Math o gyflogwr
NHS
Gwefan
Hesketh House
Tref
Fleetwood
Cyflog
£22,816 - £24,336 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
19/07/2024 23:59

Teitl cyflogwr

NHS Business Services Authority logo

Real Time Resource Analyst

NHS AfC: Band 3

Trosolwg o'r swydd

An exciting opportunity has arisen to join our Workforce Management Team as a Real Time Resource Planning Analyst. The position will take a
vital role in the day-to-day flow of work across the service ensuring the right work is allocated to the right people in line with the Service priorities
supporting the forecasts and plans for the NHS Retirement Services to be achieved.

What do we offer? 

Hybrid working – offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.
27 days leave (increasing with length of service) plus 8 bank holidays.
Opportunities for development
Active wellbeing and inclusion networks
Excellent pension
Various salary sacrifice schemes
Employee Assistance programme, offering free 24/7 support for you and your loved ones
Access to a wide range of benefits and high street and online discounts

Prif ddyletswyddau'r swydd

A key challenge over the coming years in NHS Retirement Services is ensuring that plans and modelling is aligned to the NHSBA’s digital agenda,
encompasses all legislative changes and that the opportunities this is expected to provide are fully understood and maximised so that plans reflect the evolving nature of our services.


Working with the existing Forecasting, Planning and Workflow Managers you will be responsible for ensuring the seamless running of the day-today
allocation of work, ensuring the right work is allocated to the right people at the right time to meet the business requirements maximising
available resource.


You will be responsible for providing required reports to Operational areas and Forecasting, Planning and Workflow Managers timely ensuring
accuracy. Providing progress reporting for operations in real time to aid proactive management and performing analysis to aid service
improvements helping the NHS Retirement Services to ensure the best service for our customers.

Experience of working in a similar role within Forecasting and Planning is desirable but not essential, as well as experience with a Managed
Service environment. The post-holder will be naturally curious looking for improvements and new opportunities around both processes and
technology but balancing the need to achieve tight deadlines

Gweithio i'n sefydliad

Here at the NHS Business Services Authority (NHSBSA), what we do matters.   

 We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.    

 Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.   

 As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.   

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.   

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.   

 Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.   

We are people connected to care.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Encourage the effective use of the Workforce Management Tool across all suitable levels within the operation.

Provide accurate daily reporting on performance.

Real-time monitoring of the Work Manager system ensuring resource is optimised. To include queue and adherence monitoring.

Intraday monitoring of average staff productivity against schedules to maximise resource efficiency.

Ensuring business SLA’s are at the forefront of any business/strategy decisions as well as being able to justify these decisions.

Act as the ‘voice of the customer’ – ensuring the business is kept informed of any issues affecting priority work levels.

Review the variations in the clearance against capacity expected, mitigating where possible.

Allocate work to staff based upon skill levels and availability, ensuring sufficient workloads is provided for the duration of their working day.

Analyse data to maximise resource available across all areas, taking into consideration skill sets.

Incident management: log any incidents, informing the wider business of any issues where appropriate.

Administering short and long term resource planning to accurately reflect business need.

Escalate concerns regarding resource levels and workloads.

Compiling and developing monthly/weekly/daily performance reports.

Intraday monitoring of resource and work volumes to maximise effectiveness across the teams.

Provide daily summary performance reports to Management Team.

Support Ad-hoc reporting and projects within business delivery timelines.

Update WFM system to improve accuracy to provide accurate MI for analysis.

Participate and contribute to Daily Capacity Planning (DCP’s)

Complete any miscellaneous tasks/projects that may arise that are beneficial to the organisation and your ongoing personal development.

Further detail is available on the Job Description.

Manyleb y person

Experience

Meini prawf hanfodol
  • Must have previous experience working in a real-time function in a multi-skilled environment
  • Experience of a Work Force Planning Tool
  • Experience of working in a Customer focus environment
  • Intermediate MS Excel, Word and PowerPoint user Understanding of Statistics & Systems
Meini prawf dymunol
  • Experience of working in a Pensions environment
  • Writing and reporting skills
  • Experience of auditing

Qualifications

Meini prawf hanfodol
  • 5 GCSEs or equivalent including Maths and English
Meini prawf dymunol
  • NVQ level 3 in administration

Personal Qualities, Knowledge and Skills

Meini prawf hanfodol
  • Ability to prioritise and escalate
  • Able to manage a diverse workload
  • Able to work to strict deadlines
  • Able to work on own initiative
  • Flexible approach to work
  • Excellent communication
  • Excellent interpersonal skills with the ability to positively influence others to the benefit of the business
  • High level of verbal and numerical ability
  • Team worker, friendly.
  • Discreet, confidential, organised
  • Reliable and committed
Meini prawf dymunol
  • Report writing skills

Bathodynnau ardystio / achredu cyflogwyr

LGBTQIE Top 100 2023LGBTQIE Gold Award 2023Menopause Friendly EmployerDisability confident leaderArmed Forces Covenant Gold AwardENEI Gold '22Top 5 Best OrganisationsBetter Health at Work AwardTop 25 Best Big Companies to Work forStep into healthCarer Confident -AccomplishedStonewall Top 100 Employers in 2023Care Confident Employer

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Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Laura Everingham
Teitl y swydd
Forecasting, Planning & Workflow Manager
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg