Job summary
- Main area
- Digital Services
- Grade
- NHS AfC: Band 5
- Contract
- Permanent: Secondments will also be considered.
- Hours
- Full time - 37.5 hours per week
- Job ref
- 297-6640373
- Employer
- Gateshead Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- Gateshead
- Salary
- £29,970 - £36,483 Per Annum
- Salary period
- Yearly
- Closing
- 01/11/2024 08:00
Employer heading
System Administrator CareFlow & Winscribe
NHS AfC: Band 5
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
An exciting opportunity has arisen to work as a System Administrator within the Digital Services Systems Team.
We require a highly motivated and enthusiastic person to join the CareFlow System Team based at the Queen Elizabeth Hospital. As part of the team, you will be responsible for the day-to-day operational, administration and end user support of the CareFlow and Winscribe systems.
There will be plenty of opportunities for career development with exposure to the wider health community and local and national initiatives. The post would be ideal for someone looking to move up in their career to extend and consolidate their range of computer skills and systems knowledge.
For informal enquiries please contact:
Emma Dick, Systems Manager via Teams or email [email protected]
Vikki Slaughter, Senior Systems Officer via Teams or email [email protected]
Main duties of the job
The post holder will be part of the CareFlow and Winscribe Team and will be involved in day to day system management and maintenance. This includes managing user access requests, training, and giving support and guidance on all aspects of the systems.
You will play a key role in assisting with system upgrades, making sure full end to end system testing is completed. A flexible approach to working arrangements is required to be able to meet service needs, which may include working evenings, early mornings and weekends if the project requires.
Experience of change management and delivering training programmes is essential. You must have good interpersonal and communication skills, as well as a sound working knowledge of acute NHS information systems, data collection and validation. Knowledge of NHS Data Flows and NHS Data Definitions would also be an advantage.
Working for our organisation
You will be joining a team of 4 other System Administrators who are responsible for managing the CareFlow and Winscribe systems, supported by an information assistant. The team are dedicated to ensuring high quality support and guidance is given for all our system users.
We work closely with our Clinical Systems Team colleagues as well as many other teams across Digital Services and Digital Transformation to continuously improve our services across the Trust, supporting clinicians, system users and services for patients.
Gateshead NHS Foundation Trust provides a range of hospital and community health services. Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for our patients.
As a group we employ around 4200 staff and in the annual survey for NHS staff, we consistently rate highly as a place people would recommend others to work. In the most recent survey, 72% of our staff said they would recommend working at Gateshead.
Detailed job description and main responsibilities
- Work with the CareFlow Systems Manager, Senior Systems Officer and system suppliers to manage and implement the CareFlow and Winscribe systems and associated functionality across the Trust, including developing / updating plans, monitoring and undertaking data quality exercises, highlighting any risks and issues, attending project team meetings, system testing and training.
- On a day-to-day basis act as system administrator for CareFlow and Winscribe. Maintaining system security, providing advice and guidance, resolving software and system operational problems.
- Undertake and maintain system configuration to ensure the availability of up to date and timely data items within systems.
- Preparation of documentation, e-learning and training guides associated with system upgrades. Schedule software installation into training and live environments following thorough testing, using standard test scripts.
- Liaise with the Trust’s Digital Security Officer and Information Governance Officer to develop and maintain system security policies.
- Ensure all new system users receive adequate training and have appropriate system access levels to enable them to fulfil their role. Make certain all users complete and sign ‘user access agreement’ documentation.
- Act as first and second line support for systems users, providing advice and guidance, resolving software problems where possible.
- Liaise with other digital teams for technical support and the roll-out of systems to new users and departments, and the resolution of hardware and networking issues.
- Liaise with system suppliers on software problems to ensure effective solutions where possible.
- Discuss and agree any planned system downtime with Change Advisory Board (CAB), system suppliers and all system users to ensure minimal disruption. Make certain all departments have robust back up arrangements to maintain adequate provision of services.
- Assist with the ongoing specification and implementation of Trust information systems.
- Attend the system user groups to share knowledge / experiences of other Trusts and identify areas of improvement / development.
Person specification
Person Criteria
Essential criteria
- Extensive working knowledge of computer based and other types of information systems
- Excellent communication, interpersonal and organisational and presentation skills
- System development, implementation and management
- Able to demonstrate recent interest in own personal development
- Educated to degree level or equivalent experience
- Flexible in work patterns
Desirable criteria
- Awareness of the current NHS IM&T and modernisation agenda
Skills and Knowledge
Essential criteria
- Good working knowledge of CareFlow and Winscribe
- At least 2 years of extensive operational working in a Trust department
- Experience of creating and delivering training packages
Desirable criteria
- Project Management PRINCE II
- Agile Project Management
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Dick
- Job title
- Systems Manager
- Email address
- [email protected]
- Telephone number
- 0191 4455627
- Additional information
For informal enquiries please contact Emma Dick, Systems Manager via Teams/email ([email protected]) or Vikki Slaughter, Senior Systems Officer CareFlow & Winscribe via Teams/email ([email protected])
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