Job summary
- Main area
- Facilities
- Grade
- QF0A -10
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 297-QEF-6427360
- Employer
- QE Facilities
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- Gateshead
- Salary
- £22,370
- Closing
- 16/07/2024 23:59
Employer heading
Security & Facilities Support Officer
QF0A -10
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
Job overview
To act as part of a Healthcare Facilities Support Team that delivers portering services, patient and staff safety support, car park customer services, crime prevention patrols and Facilities support services.
Main duties of the job
We are looking for reliable, flexible and well-motivated individuals who take pride in their work, to work as Facilities support officers providing patient /visitor focused customer service and providing healthcare security and portering services.
We are committed to the delivery of a high quality patient/staff experience and the successful candidates will be expected to maintain these high standards, showing excellent communication skills. You must be able to work effectively as part of a team and on your own, and have a flexible attitude to your work to meet service needs.
Working for our organisation
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Detailed job description and main responsibilities
- To carry out internal and external patrols of all Gateshead Health NHS Foundation Trust premises to deter crime, vandalism and acts of violence against Trust staff and assets.
- To respond to all patient and staff safety incidents including major incidents and fire.
- Control Room CCTV, including the processing of CCTV data.
- Switchboard call handling
- To provide an on-site and off-site alarm response service.
- The support and management of clinically related challenging behaviour.
- To complete comprehensive incident reports and associated assignment documentation.
- To liaise with Police as required for incident management.
- To provide escort duties if and when required.
- To provide general assistance to all staff, visitors and patients in a courteous and professional manner
- The operation of all car parking systems including barrier management and first line response fault fixing, consumable replenishment and the collections of takings.
- Report building and equipment defects to ensure remedial action is taken.
- Patient transportation
- The collection and delivery service for internal and external mail, parcels, supplies, pharmacy items.
- Furniture collection and removal.
- The storage, distribution and collection of medical devices
- The collection of dirty and the distribution of clean linen
- The collection and safe storage of site waste
Person specification
Qualifications
Essential criteria
- Basic numeric and literacy skills (E)
- Willingness to undertake job related training (E)
- SIA Frontline or Door Supervisors License (E)
Desirable criteria
- Experience working in a customer orientated security role/in a healthcare setting
- NVQ or similar qualification
- SIA Public Space Surveillance License (D)
- Full Driving License (D)
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lee Taylor
- Job title
- Facilities Support & Security Manager
- Email address
- [email protected]
- Telephone number
- 0191 4453480
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