Job summary
- Main area
- Switchboard Operator
- Grade
- QF0A-10
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (shift rota to cover service provision 24/7)
- Job ref
- QEF-297-6925254-B
- Employer
- QE Facilities
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- Gateshead
- Salary
- £23511
- Closing
- 07/04/2025 23:59
Employer heading
Switchboard Operator (Shifts)
QF0A-10
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment or education references covering 3 years. If you have gaps you will be required to provide character references. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment or education references covering 3 years. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
Job overview
To provide an efficient and responsive service to public and staff at Gateshead Health NHS Foundation Trust and QE Facilities Ltd, dealing with internal and external calls to site in a prompt and courteous manner, monitoring and responding to alarms based within the switchboard area, dealing with emergency calls and contacting hospital staff on and off site as and when required.
Undertaking reception and/or estates and facilities helpdesk duties as and when required, including system administration and administrative tasks commensurate with the role.
Main duties of the job
- Dealing with internal and external calls to site in a prompt and courteous manner.
- Use Careflow and other systems to direct callers to the correct location.
- Monitor and respond to alarms based within the switchboard area.
- Deal with emergency calls and contact hospital staff on and off site as and when required.
- Operate the hospital iMessage bleep system, divert and exchange bleeps when required.
- Ensure on-call information is kept up-to date.
- Ensure emergency procedures are accurate, participate in regular reviews.
- Ensure untoward incidents are recorded and handed over.
- Ensure faults are reported to the appropriate team.
- Receptionist duties as and when required, including but not limited to the issue of keys.
- General administrative duties, including but not limited to maintenance and upkeep of telephone directory
Working for our organisation
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Detailed job description and main responsibilities
- Dealing with internal and external calls to site in a prompt and courteous manner.
- Use Careflow and other systems to direct callers to the correct location.
- Monitor and respond to alarms based within the switchboard area.
- Deal with emergency calls and contact hospital staff on and off site as and when required.
- Operate the hospital iMessage bleep system, divert and exchange bleeps when required.
- Ensure on-call information is kept up-to date.
- Ensure emergency procedures are accurate, participate in regular reviews.
- Ensure untoward incidents are recorded and handed over.
- Ensure faults are reported to the appropriate team.
- Receptionist duties as and when required, including but not limited to the issue of keys.
- General administrative duties, including but not limited to maintenance and upkeep of telephone directory.
Person specification
Experience
Essential criteria
- Experience of working in a fast paced customer orientated environment
- Switchboard experience
Desirable criteria
- Experience of working within a NHS switchboard environment
Qualifications
Essential criteria
- English GCSE
- Maths GCSE
Desirable criteria
- Customer Service qualifications
Knowledge
Essential criteria
- Ability to work independently and use initiative, while being part of a team
- Excellent telephone manner
- Excellent customer service skills
Desirable criteria
- Knowledge of hospital switchboards
- Knowledge of paging systems
- Use of databases
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- julie Clark
- Job title
- Business Manager (Estates & Facillities)
- Email address
- [email protected]
- Telephone number
- 01914452577
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