Job summary
- Main area
- Stakeholder Engagement
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 076-CFA229-B
- Employer
- NHS Counter Fraud Authority
- Employer type
- NHS
- Site
- Cheylesmore House
- Town
- Coventry
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Senior Stakeholder Engagement Officer
NHS AfC: Band 7
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible all for matters relating to the prevention, detection and investigation of economic crime across the NHS. Aligned to the DH Health Group Counter Fraud strategy, the NHSCFA acts as the principal lead for the NHS and wider health group in counter fraud intelligence work.
The NHSBSA is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
Job overview
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.
This is an exciting opportunity for someone with a stakeholder engagement background to join the NHSCFA Fraud Hub to support and enable an effective counter fraud response across the NHS. The postholder will be responsible for delivering on client and group specific stakeholder engagement and improvement programmes across the NHS. Co-ordinating and managing the process of direct and indirect collaborative engagements with individual health bodies and stakeholder groups, the postholder will facilitate and enable the alignment of the collective counter fraud response between the national body and the counter fraud community as a whole.
Potential applicants can contact Fiona McIlwraith at [email protected] for an informal chat if you have any questions regarding the role.
We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.
Interviews will be held on 13th August 2024.
Main duties of the job
The role is situated in the Fraud Hub, the main point of contact between NHSCFA and the counter fraud community across the NHS. Working across the NHS landscape with a wide range of stakeholders, they will ensure that the NHSCFA (NHS Counter Fraud Authority) are at the heart of supporting and enabling an effective counter fraud response across the sector and is continually responsive to meet the needs of a changing counter fraud landscape and the needs of the NHS counter fraud community.
Required to achieve security clearance at NPPV Level 2
Working for our organisation
We have offices based in Coventry, Newcastle and London and offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
Detailed job description and main responsibilities
Responsible for the management and coordination of the NHSCFA stakeholder engagement plan.
Responsible for the design of stakeholder engagements and activity utilising a variety of strategies to engage to maximise counter fraud performance with stakeholder groups, ensuring a consistent and positive approach is adopted
Responsible for the design, oversight and delivery of coordination of NHSCFA stakeholder engagement events – both face to face and virtual – including regional and local fraud fora
Responsible for managing the production and delivery of stakeholder content, including via newsletters/bulletins and management of content delivered via sector intranet/extranet
Responsible for managing and coordinating liaison with specific segmented stakeholder groups
Please see full Job Description and Person Specification
Person specification
Specialist Knowledge
Essential criteria
- Knowledge and understanding of a wide range of engagement tools including, but not limited to, conferences, forums and workshops through to surveys
- Ability to translate complex, and sometimes sensitive, information into accessible engagement messages
- Knowledge and understanding of the structure of the NHS
Desirable criteria
- Technical publication production.
- Knowledge and understanding of the Public Sector Counter fraud landscape
Experience
Essential criteria
- Experience of engaging with a wide variety of stakeholders, at all levels, from across a variety of sectors.
- Experience of managing and developing staff
- Experience of producing a range of engagement resources i.e. newsletters and surveys to diverse stakeholders with tailored messaging to targeted audiences.
- Significant experience of engagement evaluation reporting to internal and external management on activity and outcomes
Qualifications
Essential criteria
- Educated to degree level in a relevant discipline or equivalent relevant experience
Desirable criteria
- Accredited Counter Fraud Specialist qualification or member of Government Counter Fraud Profession (investigation or Fraud Risk Assessment discipline)
- Professional industry qualification in the field of engagement and/or communications
Communication Skills
Essential criteria
- Excellent interpersonal negotiation and influencing skills, especially handling complex issues and topics with a range of stakeholders at various levels
- Excellent written communication skills and experience of producing a range of engagement resources from, but not limited to, newsletters to Q&As for audiences at all levels of seniority.
- Excellent verbal and influencing skills to all levels, including Senior Executive level
- Excellent presentation skills with a flexible approach to adapt to different audiences
- Excellent event management to deliver and manage a range of activities including, but not limited to, workshops, forums and consultation groups
Other Skills
Essential criteria
- Can demonstrate the ability to undertake detailed and complex research tasks to interpret and analyse activity and performance data, and to inform operational and strategic decision making
- Can demonstrate the ability to prioritise effectively, set targets and monitor achievements to deliver quality investigative services across several diverse tasks whilst working to tight deadlines.
- Can demonstrate an analytical approach to identifying problems and developing real and practical solutions.
- Understanding and proficiency in MS Office Program suite and others as required
Documents to download
Further details / informal visits contact
- Name
- Fiona McIlwraith
- Job title
- Engagement Lead
- Email address
- [email protected]
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