Job summary
- Main area
- Patient and Carer Involvement Facilitator
- Grade
- Band 6
- Contract
- 1 Permanent 30 hours per week, 1 12 month 37.5 hours per week Secondment
- Hours
- Full time
- Part time
- Job ref
- 263-SS24-055-AB
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- St Georges Park Hospital
- Town
- Morpeth
- Salary
- £35,392 - £42,618 per annum
- Salary period
- Yearly
- Closing
- 14/07/2024 23:59
Employer heading
Patient and Carer Involvement Facilitator
Band 6
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Job overview
We are delighted to be able to offer two exciting opportunities to join the Patient and Carer Involvement Service. We are looking to recruit two Patient and Carer Involvement Facilitators one 30 hour permanent position and a 12 month 37.5 hour secondment, to cover maternity leave.
The principal role of the post will be the facilitation, co-ordination and development of service user and carer involvement and engagement across a given locality. You will work within the locality, inclusive of the Community, Inpatient and Specialist Services, to support and encourage that the voice, views and potential needs of service users and carers are heard and acted upon at a local and Trust level, ensuring the best provision of high quality, safe and effective care.
Main duties of the job
Your role will be to develop sustainable engagement with service users and carers who have accessed CNTW services, with a view to bringing about a comprehensive strategy for ensuring our Involvement Bank has a membership which is representative of our community, in order to draw upon their expertise and experience.
You will be required to explore the tools for meaningful and proactive engagement with people from different backgrounds, looking at how to address fears and motives for low engagement and understanding the dynamics of communities in relation to their lived experiences.
The post holder will provide and receive complex, and often sensitive information in a clear, compassionate and highly effective manner. This could be verbally, in person, by telephone or written format. Attendance at key committees and the support and facilitation of service user and carer forums is a necessary part of the role; as is providing detailed reporting. You must have the ability to communicate the outcomes of your projects and activities in formal written reports to inform all levels of the organisation and ensuring that Trust priorities are met in any joint work.
The post holder will be required to travel to attend meetings across the Trust, including the Involvement Team main office at St. George’s Park, on a regular basis.
Please note this vacancy will close once a certain number of applications have been received.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 25th June 2024
Closing date : 14th July 2024
We welcome your application.
Person specification
Qualifications
Essential criteria
- Educated to Degree Level, Post Graduate Diploma, or equivalent experience
Experience and Knoweldge
Essential criteria
- Minimum of 3 years experience working with non-statutory services and service user and carer groups in mental health
- Demonstrable experience in the development, co-ordination and delivery of training and education programmes
- High level of understanding of mental health services, issues and current local and national policy with regards to involvement and participation
- Demonstrable ability to relate to both service users, carers and to health service managers at the most senior level
- Experience in working with Local Communities
Desirable criteria
- Personal lived experience of mental health issues, or personal experience of caring for individual(s) who has experienced mental health issues
Skills and Competiencies
Essential criteria
- Experience of and skills in working with individuals and groups presenting with mental health problems
- Excellent communication and negotiation skills and ability to work with diverse groups
- Considerable experience and skills in methods of community development
- Ability to manage stress and to plan and prioritise workload
- Proven ability in interpretation of data and providing management reports
Role Specific
Essential criteria
- Contribute to the planning and future delivery of patient and carer involvement
- Commitment to putting recovery values and principles into practice
- Be caring and compassionate
Personal Characteristics
Essential criteria
- Ability to meet the flexibility and geographical requirements of the post
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Dawn Willis
- Job title
- Head of Patient and Carer Involvement
- Email address
- [email protected]
- Telephone number
- 07866133240
- Additional information
Chris Williams
Involvement Communications and Training Lead
Email: [email protected]
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