Detailed job description and main responsibilities

In this role, you are accountable for

1.    Ensuring that team objectives are developed and owned that, in turn fully support the overall OHS objectives. Reporting on progress of such objectives to be formally reported on at regular intervals

2.    Promoting continuous improvement in the team; effectively manage change; keeping staff informed and motivated throughout any type of changes; supporting staff as necessary to improve the performance of the team.

3.    Enhancing customer service and reduce cost by identifying and facilitating potential improvements to service delivery.

4.    Providing leadership and motivation for staff to inspire self-management and individual commitment to personal contribution. 

5.    Contributing towards the preparation of accurate and valid production plans for OHS.

6.    Accurately collecting and collating data information in a timely manner, effectively using set systems procedures.

7.    Making flexible use of resources to meet completion and performance targets. Assessing performance data, investigating and analysing available systems to make informed decisions about workload planning, trend analysis and workflow issues.

8.    Monitoring and managing workflow proactively, within each allotted process and work stream, assessing resource requirements and ensuring the timely allocation of such resource necessary to ensure delivery of Team and OHS Production Plans.

9.    Being accountable for the performance and development of the Team and Team Members. Agreeing realistic targets, monitoring and evaluating achievement of same, providing staff with timely constructive feedback.

10.    Carrying out regular one to one reviews with team members in line with performance management framework.

11.    Identifying, agreeing and securing appropriate interventions, e.g. training, coaching and/or mentoring, necessary to improve the competence and ability of individuals to meet performance standards.

12.    Communicating effectively with internal/external customers, resolving queries and answering escalated enquiries to provide an excellent level of customer service. Where necessary, conducting research/obtaining information to resolve queries.

13.    Making effective and timely use of all relevant HR policies to support performance management, absence management, and implement policies in accordance with the values and behaviours promoted by the organisation. 

14.    Participating in the recruitment process and deliver the induction to new staff, as required.

15.    Participating in the disciplinary process in accordance with HR policy, as required

16.    Contributing to the management of the Quality Management System by ensuring compliance to procedures. Identifying and recommending improvement opportunities via Management Review. Defining quality assurance regimes to ensure effective delivery of service through use of available systems. 

17.    With the support of the line manager, implement any process improvement initiatives. As part of the implementation process quantify and report on the success (or otherwise) of these to the  OHS  Management Team 

18.    Ensuring effective communication is maintained internally with other teams and departments. Also, that staff briefings and communications are timely and effective to inform staff, improving contribution and ensuring technical changes to procedures and systems are implemented.

19.    Being an authorised signatory for teams’ overtime sheets and travel expenses.

20.    Being observant to health and safety requirements and ensuring staff comply with published guidelines. 

21.    Being responsible for the security of documents, information and equipment under their control and undertaking all duties with due regards to the terms of the Data Protection Act.

22.    Undertaking such other duties as may be required commensurate with pay band and experience.