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Job overview

Full-time or Part-time positions (30 hours per week) available.

We are looking for self motivated, independent and resourceful individuals to develop into a Senior Coordinator role within RSD. This exciting opportunity has arose due to a team restructure, this new role will give successful candidates more autonomy for decision making upon forecasting data analytics.

This is a varied role with various conflicting deadlines. We are looking for candidates who can work both within a busy team and on their own initiative, remain calm, work directly with a number of stakeholders, prioritise their own workload with minimal supervision, possess excellent communication skills including correct email etiquette and telephone manner, be able to be flexible to meet the needs of the service to support patient care and safety and have a pro-active attitude and a strong culture to work collaboratively across the Trust, adhering to processes, policies and Trust values and behaviours.

Main duties of the job

The senior coordinator role will have autonomy to make resourcing decisions across service lines based upon performance data and changing demand forecasts.  

The role will utilise data to make decisions on overtime, bank usage, rota requests in the area and be more targeted with their approach.  

Ensure the efficient and effective use of resources in line with agreed planning periods, skills mix, vehicle type, contractual hours and budgetary targets, under the guidance of the Resource Scheduling Team Lead and support Operations Managers in the development and implementation of rota schedules. i.e. part time rotas, flexible working etc.

Senior Coordinators will contribute to the delivery of Trust performance and response targets by ensuring maximum productivity and efficiency of resources. Working alongside scheduling coordinators, Seniors will review staff abstraction rates by managing and maintaining annual leave and other controllable and non- controllable abstractions to ensure sufficient staffing levels whilst correct skill sets are maintained to achieve all the service levels and business need. This includes taking proactive decisions to support service performance and ensuring that production of core rotas and all information held on GRS within the Trust are accurate and conform to Working Time Directive Regulations and Data Protection Act requirements. 

Working for our organisation

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.