Job summary
- Main area
- Community Adult Mental Health Newcastle
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 263-CCG24-137-AD
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- Silverdale
- Town
- Newcastle upon Tyne
- Salary
- £22,383 pro rata per annum
- Salary period
- Yearly
- Closing
- 25/07/2024 23:59
Employer heading
Administration Assistant
Band 2
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Job overview
Applications are invited from suitably qualified and experienced candidates to join our busy administrative team. We currently have a vacancy for a part time Band 2 Administration Assistant in the Newcastle West Community Treatment Team based at Silverdale, Grainger Park Road, Newcastle upon Tyne NE4 8RR. Hours are 22.5hrs Wednesday to Friday (inc)
The post holder must have proven administration experience and will be involved in working as a member of the admin team to support clinical staff and provide a comprehensive, high quality administrative service at all times. You will undertake a variety of duties including answering busy telephones, reception duties, dealing with day to day queries, updating patient information system , sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead.
Main duties of the job
Candidates must have proven demonstrable experience in the last 12 months of the following:
- Experience in last 12 months of working in a patient / customer focused environment (face to face and telephone) -
- Excellent communication and interpersonal Skills
- Fast, accurate typing/keyboard skills,
- A good understanding of inputting data to a database system
- A good working knowledge of Microsoft word/excel/office packages
- Good verbal and written communication skills
- A good understanding of electronic filing systems
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Well organised and structured
- Ability to change tasks at short notice
- Reliable and punctual
- The post holder will be expected to demonstrate flexibility in the role
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 18th July 2024
Closing date : 25th July 2024
We welcome your application.
Person specification
Qualifications and Training
Essential criteria
- OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
- Good general level of education to O-Level/ GCSE or equivalent in English Language
- NVQ in Business Administration (or equivalent)
Desirable criteria
- NVQ Level 2 in Customer Care (or equivalent)
Skills and Knowledge
Essential criteria
- Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
- Able to input data accurately and efficiently
- Perform repetitive tasks whilst maintaining attention to detail
- Ability to maintain and update Patient Information Database(s)
- Good communication and interpersonal skills, both verbal and written
- Demonstrates good Customer Care Skills
- Good working knowledge of office procedures
- Good organisational and planning skills using own initiative
Desirable criteria
- Knowledge of working in an NHS environment
Experience
Essential criteria
- Experience of working in an administration role
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable criteria
- Experience of working in an NHS/healthcare setting
- Experience using stock
- Experience of working with paper-based and electronic filing systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Linda Colligan
- Job title
- Administration Manager
- Telephone number
- 07966386883
- Additional information
Helen Jones - Administration Team Lead
Work Mobile: 07977295639
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