Job vacancy: Switchboard Operator, Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust, Newcastle upon Tyne

Job summary

Main area

Surgical

Grade

Band 3

Contract

Permanent

Hours

Full time
Flexible working

37.5 hours per week (Four week shift pattern to cover 24/7 service)

Job ref

319-6123014RG-A

Employer: Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
Employer type: NHS
Site: Northumbria House, Cobalt Business Park
Town: Newcastle upon Tyne
Salary: £22,816 - £24,336 per annum
Salary period: Yearly
Closing: 05/08/2024 23:59

Switchboard Operator

Band 3

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!

What the Northumbria Way means for you:

Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
Support and connection through a variety of Staff Network groups
A range of flexible working opportunities
Generous annual leave and pension scheme
Access to lease car and home electronics scheme (qualifying criteria applies)
Opportunities to improve your professional development through our vast training programmes
On-site nursery places via salary sacrifice
Access to savings scheme via salary sacrifice with Northumberland Community Bank

We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.

If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.

Detailed job description and main responsibilities

To ensure that all calls to 11 Trust sites are connected to the relevant location in an accurate and timely manner.
To respond to all emergencies including Cardiac Arrest, Fire, Security and Major Incident etc.
To ensure that emergency group calls are instigated via the Multitone Bleep System.
To activate daily testing of all Multitone Systems, ensuring that non responses are followed up and to maintain accurate records.
To authorise relevant agreed actions in the event of paging system failure and to liaise with the IT Department and outside companies e.g Multitone.
To receive and respond to All Trust alarms Via the Multitone Alarm System and to activate agreed urgent and emergency procedures and to liaise with relevant Trust personnel.
To attend to car parking and security issues.
To maintain and update a wide range of databases and spreadsheets on a daily basis.
To maintain switchboard and emergency alarm systems in the event of Fire evacuation from Cobalt and to transfer to an alternative site in order to maintain continuity of service.
To collate and maintain accurate records of Trust on call personnel, tracking information via Trust intranet and email systems.
To change identity numbers on Multitone pagers and to keep accurate up to date records of all changes and faults.

To provide support and information to Multitone pager users

Person specification

Qualifications

Essential criteria

ECDL / Advanced keyboard skills or equivalent experience with an ability to use Microsoft Office packages, spreadsheets, email, internet systems and the ability to adapt to any new software required
NVQ level 1-2 in administration or equivalent experience

Desirable criteria

Basic knowledge of medical terminology

Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.

We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.

If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to Northumbria Healthcare NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.