Job summary
- Main area
- Administrative and Clerical
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 319-6433183SO-HAS
- Employer
- Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- North Tyneside General Hospital
- Town
- North Shields
- Salary
- £22,383 pro rota per annum
- Salary period
- Yearly
- Closing
- 16/07/2024 23:59
Employer heading
![Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/176.png)
Clerical Officer
NHS AfC: Band 2
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Job overview
We are looking for an enthusiastic and motivated individual to join our busy admin team within Cardiology and Cardiac Investigations Unit at North Tyneside General Hospital.
Main duties of the job
The successful candidate will provide transcription, administrative and secretarial support service to the team. This role will also entail a variety of other tasks including meeting and greeting patients and relatives on arrival to the hospital, answering telephone enquiries, recording attendances, arranging follow up appointments using PAS – Patient Administration System.
Knowledge of IT packages and applications is essential. G2 software knowledge desirable but training will be provided. ECDL and knowledge of PAS and previous experience of working within the healthcare environment would be desirable but training will be provided.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Detailed job description and main responsibilities
To undertake general office administration duties including typing/G2 transcription, filing, using Mediviewer to retrieve medical notes and information, scanning & handling post.
To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
To provide an efficient administration and clerical service to staff, visitors and patients.
To record attendances, arranging follow up appointments using PAS – Patient Administration System and keeping all systems up to date.
To undertake general office administration duties including filing, using Mediviewer to retrieve medical notes and information, scanning & handling post.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
- NVQ Level 2 in customer care/admin or equivalent experience
Desirable criteria
- RSA 3/OCR (or equivalent)
- Knowledge of Medical Terminology & procedures
- ECDL
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jade Ridgeway
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 0344 811 8111
- Additional information
Colette Burkhard
Lead Secretary Cardiology
0344 811 8111
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