Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent: Monday to Friday 9am to 5 pm
- Hours
- Full time - 37.5 hours per week (Post holder must commit to working Monday to Friday 9am to 5pm)
- Job ref
- 263-CCG24-120-HN
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- Monkwearmouth Hospital
- Town
- Sunderland
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 23/07/2024 23:59
Employer heading
Administration Assistant
Band 2
Job overview
We are looking to recruit a full time Administration Assistant based on the Monkwearmouth Hospital site in South Tyneside older adults team.
The post holder will work on reception as the first point of contact and will provide admin support to the clinical team and throughout the service as in agreement with the Admin Manager.
This position is:
- 37.5hours per week
- Permanent
- Office based - Remote working cannot be considered
The purpose of this role is to provide a high-level of customer care both face-to-face and over the telephone are crucial to the success of this role. This front-end service is fast paced so the appointed candidate must be willing to work under pressure.
The post holder will be supported and trained by experienced administrative staff and work closely with the admin team.
The post holder will report directly to the PWC and supported by admin lead, but will work closely with the wider administrative team in ensuring the day-to-day deliverables are met.
Please ensure you meet the criteria and have the right to work in the UK before applying.
Main duties of the job
You will work alongside an experienced Admin Assistant, Admin Officer and PWC to learn the role and the post holder should have:
- Experience of providing reception duties.
- Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone.
- Good organisational skills.
- Be able to prioritise a fluctuating workload.
- Proven experience of working with Microsoft packages.
- A working knowledge of electronic record systems.
- Diary management skills.
- To meet the mobility requirements for this role as outlined in the job description.
The post holder will work as part of a team of administrators and will work closely with a range of clinical staff from the service.
Please note remote working opportunities cannot be considered for this role.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
The successful applicant would start as soon as operationally possible.
For further information please contact [email protected]
Please find attached job description for full details.
Please note we reserve the right to close the application window earlier if sufficient applications are received. As this role is front-facing remote working opportunities cannot be considered.
Advertising date : 16th July 2024
Closing date : 23rd July 2024
We welcome your application.
Person specification
Qualification
Essential criteria
- Good general level of education up to Level 1 standard in English Language and Maths.
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
Desirable criteria
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
- Working towards Level 2 standard in Maths and English.
Skills and Knowledge
Essential criteria
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently.
- Undertake repetitive tasks whilst maintaining attention to detail.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
Desirable criteria
- Knowledge of working in NHS environment
- Ability to maintain and update patient electronic records
Experience
Essential criteria
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable criteria
- Experience of working in an NHS/health care setting.
- Experience of processing NHS/health care documentation.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper-based and electronic filing systems.
Disposition
Essential criteria
- Discrete in handling confidential and sensitive information.
- Able to work in accordance with Trust values and attitudes.
- Must be able to demonstrate an understanding of equality and diversity.
Desirable criteria
- Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
- Diplomacy.
Role/Team Specific Requirements
Essential criteria
- Team Player
- Flexible with working arrangements
Additional requirements
Desirable criteria
- Able to meet the mobility requirements for the post
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Deborah Haswell
- Job title
- Administration Manager
- Email address
- [email protected]
- Additional information
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