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Job overview

The Senior Mobile Communications Technician role is both mobile and office based, providing specialist and complex technical expertise and advice to assist in efficient and effective Mobile Communications services to NEAS users

The primary role of the Senior Mobile Communications Technician will involve providing 3rd line support to vehicle-based voice, data, and smart device technology, in addition to performing system upgrades and installing and commissioning vehicle based communications.

The role will be responsible for the management of all radio, data and mobile communication systems to the frontline across the geographical area. 

Main duties of the job

·      Providing specialist and complex technical expertise and advice to assist in efficient and effective Mobile Communications services to NEAS users.

·      Contributing to the planning, installation, configuration, monitoring, preventative maintenance and troubleshooting of complex mobile communications systems (hardware and software).

·      Investigating specialist or complex mobile communications issues, developing, or adapting complex hardware and software to provide solutions.

·      Analysing and interpreting complex information and data to produce accurate information reports.

·      Providing thorough, clear, precise documentation of Mobile Communications projects and systems.

·      Ensure specialist or complex IM&T information is processed in accordance with policies and procedures.

Working for our organisation

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.