Job summary
- Main area
- Administration
- Grade
- 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 105-6992668
- Employer
- Coventry & Warwickshire Integrated Care Board
- Employer type
- NHS
- Site
- Parkside House
- Town
- Coventry
- Salary
- £26,530 - £29,114 pa
- Salary period
- Yearly
- Closing
- 09/03/2025 23:59
Employer heading
Senior Administrator - S117, TCP & Children services
4
Job overview
To oversee and deliver an effective and competent level of administration and consistently ensure a “client-focused” service which promotes good customer service and effective working relationships.
The post holder will oversee the accurate and timely inputting and maintaining of data on data systems, together with the associated correspondence, ensuring standard operating procedures are applied within the team.
Main duties of the job
- Provide specialist secretarial/administration support and advice to the team and provided day to day supervision of the administration team performance, as directed by Line Manager.
- Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as
- Delegate work to ensure that the administration team processes are followed in an accurate and timely
- Ensure standard operating procedures are applied within the team
- Support teams to ensure that the portfolio of task’s/projects is planned, managed and delivered effectively
- To support clinical brokerage function in the setting up of care packages, as required
- Deal with invoice queries in an efficient and timely manner, as required
- To use Audio equipment to transcribe dictated documents, as required
- To supervise the team and ensure that all supervision duties are carried out and recorded on the relevant systems in line with internal policies and procedures e.g. sickness reporting, appraisals, annual leave, as required and supported by the line
Working for our organisation
NHS Coventry and Warwickshire ICB is responsible for planning, organising and buying NHS-funded healthcare for people in the Coventry and Warwickshire areas. Our organisation is committed to improving the lives of the wider population by investing in our workforces, collaborative
working and aligned processes.
Benefits include:
• Access to Occupational Health Services
• Childcare Vouchers Scheme (existing members only)
• Generous Holiday Entitlement which increases with Service
• Defined Benefit Pension scheme
• Employee Assistance Programme (Offers Counselling, Financial, Legal, Health and Wellbeing Services)
• Flexible Working Arrangements
• Long Service Reward Scheme
• NHS Discounts (available online and in-store)
• Occupational Maternity and Paternity Pay
• Occupational Sick Pay
• Study Leave
Detailed job description and main responsibilities
- Provide specialist secretarial/administration support and advice to the team and provided day to day supervision of the administration team performance, as directed by Line
- Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as
- Delegate work to ensure that the administration team processes are followed in an accurate and timely
- Ensure standard operating procedures are applied within the team
- Support teams to ensure that the portfolio of task’s/projects is planned, managed and delivered effectively
- To support clinical function in the setting up of care packages, as required
- Deal with invoice queries in an efficient and timely manner, as required
- To supervise the team and ensure that all supervision duties are carried out and recorded on the relevant systems in line with internal policies and procedures e.g. sickness reporting, appraisals, annual leave, as required and supported by the line
- Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate and acting as first line of support to interested parties
- To support in the development across the organisation in the personalisation agenda and to support the pathway delivery for Personal Health Budgets within NHS Continuing
- Inputting into, monitoring and printing reports from computerised
- Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required.
- Demonstrate office systems and department requirements to new starters
- Have a flexible/adaptable approach to their work in order to meet various deadlines.
Person specification
Essential
Essential criteria
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Ability to delegate task to ensure timely and accurate delivery of service
- Demonstrable experience of working in an administrative environment and working with computerised data systems
Desirable criteria
- Experience of working in a health care environment
- Awareness of a range of Health Services provisions
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Saskia DeWolff
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 02477710970
- Additional information
Rachael Marley - [email protected]
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