Job summary
- Main area
- Emergency Gynaue Unit Ward clerk / Admin support
- Contract
- Permanent
- Hours
- Part time - 18 hours per week (3 shifts per week)
- Job ref
- 218-AC-B2-6390870
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- University Hospitals Coventry and Warwickshire
- Town
- Coventry
- Salary
- £22,383 per annum pro rata
- Salary period
- Yearly
- Closing
- 09/07/2024 23:59
- Interview date
- 16/07/2024
Employer heading
Ward Clerk / Admin Support Emergency Gynae Unit
Job overview
We are looking to recruit an enthusiastic , dynamic & organised person to provide exceptional support within our Emergency unit.
The post holder will be expected to provide clerical, administrative and information technology support to medical, nursing and other staff in relation to the patients being cared for within the unit. You must be able to deliver a high standard of customer service and communicate effectively with patients and their relatives / carers in addition to all levels of staff across all areas.
You will be working in a busy unit within a friendly multidisciplinary team . We all work together adhering to the trust values.
*** Please be advised that interviews are proposed for 16th July 2024 ***
Main duties of the job
- To provide comprehensive and confidential administrative and clerical activities to meet the needs of the Emergency Gynae Unit in accordance with Departmental, Trust and National standards, policies and procedures.
- To effectively communicate related information and advice to enable the multi- disciplinary team to achieve operational excellence.
- Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate. This includes reception cover duties for Emergency Gynae Unit.
- Communicate with staff, patients and/or external organisations using appropriate methods.
- Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
- Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.
We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
- Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may also include iPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.
- Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department.
- Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos).
- Assist with training new team members in Trust operational systems and department procedures.
- Responsible for ordering stationery and other equipment whilst monitoring and maintaining stock levels using Integra system.
- Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
- Prioritise daily tasks to achieve timescales set.
- Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and values and departmental standards.
- Provide appropriate cover in the absence of other members of the team.
- Continually contribute to patient and business improvement Agendas.
- Share ideas for potential service improvement
For further details of the job role please see attached job description.
Person specification
Qualifications
Essential criteria
- see supporting documents
Experience
Essential criteria
- see supporting documents
Desirable criteria
- see supporting documents
Knowledge
Essential criteria
- see supporting documents
Desirable criteria
- see supporting documents
Skills & Abilities
Essential criteria
- see supporting documents
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Anna Rudkin
- Job title
- EGU Nurse Manager
- Email address
- [email protected]
- Telephone number
- 02476967407
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