Job summary
- Main area
- Children and Young Persons Mental health (CAMHS)
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 444-6338010-CG
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Wood End Health Centre
- Town
- Coventry and Warwickshire
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Waiting List Coordinator - Band 4
NHS AfC: Band 4
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Candidate Information Pack - final version - digital (canva.com)
Job overview
Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our RISE Eating Disorder Services as a Waiting List Co-Ordinator on a full-time basis for 12 months.
The post holder will have excellent organisational skills, effective communication skills and the ability to be innovative in regards to the way in which clinical interventions are co-ordinated.
You will play important roles supporting our Secondary Care Mental Health and Children and Young Adolescences Services and will be base cover activity within the following teams:
- Eating Disorder’s Team
- Home Treatment Offer
Please note it is likely that the role will incorporate remote/home working as well as a physical base.
Main duties of the job
The main responsibilities of this post are to co-ordinate the delivery of clinical interventions for children and young people and their Families within the RISE Eating Disorder Service, specifically focusing on our New Home Treatment Offer. Co-ordinating diaries and patient contact will be essential to the effective delivery of this service. You will support specific processes for data management to contribute to the development of services, improve clinical outcomes and contribute to clinical and service audits.
The role will include working with children/young people and their families under supervision of clinicians within a multidisciplinary team.
Main Duties:
- To adopt a client centred and sensitive approach to clinical work, collaborating with clients (and/or carer(s) where appropriate) in all aspects of their work.
- To consult with family and/or other carers as appropriate and with agreement from the client.
- To maintain accurate records of clinical contact regarding children, young people and their families.
- To respond to telephone queries with families who may be anxious, distressed or aggressive at times in a professional manner demonstrating empathy and sensitivity and being aware of own boundaries to re direct to senior staff.
- To contribute and receive information as part of a multi-disciplinary/multi-agency team to provide a co-ordinated and effective service to clients and carers.
Working for our organisation
RISE is a family of NHS-led services providing emotional wellbeing and mental health services for children and young people in Coventry and Warwickshire.
RISE aims to build resilience and empower children and young people (as well as the adults in their lives) to know where to go for help and advice.
RISE is made up of several different services, each led by mental health specialists, who work with other local services and professionals to support Young people and their families. This is an exciting opportunity to join our RISE Services.
Detailed job description and main responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Person specification
Qualifications
Essential criteria
- Good General Education (eg. GCSE English and Maths A-C)
Desirable criteria
- QCF Customer Service Level 3
- QCF Business Administration Level 3
- QCF Team Leading Level 2 / First Line Management Level 3
Qualifications
Essential criteria
- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other’s workload and use own initiative
- Ability to work autonomously
- Excellent organisation skills and ability to multitask
- Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
- Excellent knowledge and understanding of reception/office procedures
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to establish and maintain relevant recording and information systems
- Ability to problem solve and deal professionally with complaints
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential criteria
- Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
- Experience of working in a supervisory role and delegating work
Desirable criteria
- Clerical or Secretarial experience
Other
Essential criteria
- Ability to travel to multiple sites
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rachel Greenwood
- Job title
- Patient Flow Manager
- Email address
- [email protected]
- Additional information
Further information about Rise can be found at https://cwrise.com/
For further information about the posts please contact: Rachel Greenwood: [email protected]
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