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Job overview

Band 3 Team Secretary:  22.5 hrs/week

Working hours – 9am to 5pm, 3 full days between Monday to Friday

(Working days to be discussed)

Our Leamington base within St Mary’s Lodge/Yew Tree House support Community Adult Mental Health Services delivering clinical out-patient and home treatment care to the local Warwickshire communities.

Who we’re Seeking:  We’re looking for applicants with previous admin experience to join our current admin team in providing a secretarial service to clinical teams, supporting the growing demand for provision of care within adult mental health services. 

We are looking for applicants who are friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment.  As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task. 

We require applicants to share our vision to become an innovative, forward-thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate care and to demonstrate our Trust values of compassion, respect, integrity, working together and seeking excellence to present a professional image and maintain the highest standards of customer service and confidentiality. 

Main duties of the job

The Job Role:  You will provide a comprehensive and accurate administrative and secretarial service for the clinical/medical teams.  This will include production of letters using digital dictation (Bighand),  e-mail communication, booking/rescheduling patient appointments, accurate data inputting onto electronic patient records system (CareNotes), scanning, printing, uploading, answering of complex telephone queries and possess the ability to exercise judgement and work unsupervised to meet deadlines. 

The role includes supporting the Medical Secretaries and providing cover in their absence, as well as working flexibly with other admin colleagues to provide cross cover for a busy outpatient’s reception as necessary.

Working for our organisation

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.