Job summary
- Main area
- Communications and Engagement
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Job share
- Job ref
- 880-6473413
- Employer
- Arden and GEM Commissioning Support Unit
- Employer type
- NHS
- Site
- St Johns House
- Town
- Leicester
- Salary
- £25,147 - £27,596 per anum
- Salary period
- Yearly
- Closing
- 18/08/2024 23:59
- Interview date
- 10/09/2024
Employer heading
Communications and Engagement Support Officer
NHS AfC: Band 4
Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in partnership with other health and care organisations to design, develop and deliver better care for patients that improves health outcomes while making efficient use of resources. Regardless of function, specialism, or location, we are all united in our commitment to improving health and wellbeing for everyone.
Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.
Arden & GEM CSU is committed to supporting the redeployment of our at risk employees. In line with our policy, staff at risk may be given preferential consideration to posts that could be considered suitable alternative employment. We reserve the right to close, delay or remove adverts while this process is completed. We apologise if you experience a delay in the shortlisting stage of the recruitment cycle.
Job overview
Would you like your next career move to be one that makes a difference to people's lives? By joining our award winning Communications and Engagement Team, you will be providing strategic advice and guidance to organisations locally, regionally and nationally at a time when the NHS has never been more important to the population.
Main duties of the job
If you enjoy supporting projects where you get to identify people to talk to, plan who you’re going to contact and engage with them, support the process of engaging with a wide range and group of stakeholders and then report on the feedback to questions you ask them this is a role for you!
The communications and engagement department across AGEM and ML are recruiting a new communications and engagement officer to work in the Insight, Engagement and Consultation team. This position will be involved in the delivery of all the activities of stakeholder mapping and contacting, delivering engagement programmes and reporting on stakeholder engagement feedback through engagement such as surveys, focus groups and interviews. Candidates may have some or all these skills and we look forward to hearing from you regardless of your level of knowledge and experience as additional training is available.
Working for our organisation
Our Communications and Engagement Team is part of a unique collaboration between NHS Arden & GEM CSU and NHS Midlands and Lancashire CSU. As such you will be working amongst the best of the NHS' communications and engagement professionals, providing support and leading on projects for our many, varied clients across the country.
Detailed job description and main responsibilities
Please download the job description to understand the main responsibilities of the role in more detail.
Person specification
Mobility
Essential criteria
- Car owner and driver
Education/Training/Qualifications
Essential criteria
- Undergraduate level engagement communications or marketing qualification or equivalent experience
Experience
Essential criteria
- Experience of working in an engagement and/or communications role.
- Experience of managing multiple pieces of work/ projects at one time
- Experience of successfully working with the public and partner organisations to inform communications strategies and activity
- Experience of working within a highly specialist team, including senior level colleagues
Desirable criteria
- Experience in a similar role in a public sector organisation
- Experience of working in the NHS
Skills/Abilities
Essential criteria
- Good communications skills
- Ability to prioritise complex workloads and negotiate timescales for delivery and deliver complex campaigns to challenging deadlines
- Ability to identify and schedule inter- dependent tasks ensuring delivery of all campaigns to schedule
- Ability to work as a committed member of a team
- Ability to work with people at all levels
- Ability to work unsupervised and use own initiative
- Ability to manage conflicting workloads and prioritise effectively
- Good interpersonal skills
Desirable criteria
- Knowledge of current issues in the wider NHS
Knowledge
Essential criteria
- Knowledge of the media and media relations
- Knowledge of events management techniques
- Knowledge of social marketing techniques
- Knowledge of digital media including CMS systems
Desirable criteria
- Knowledge of the local population and its health and wellbeing
- Knowledge of content creation, including film, podcasts and graphics
- Knowledge of the healthcare sector and the needs of relevant audiences
Interpersonal Skills
Essential criteria
- Good written and verbal communication skills
- Team working skills – ability to work in a team efficiently
- Self-motivated with personal drive to deliver, improve performance and remain focussed on the goal
- Demonstrates honesty and integrity and promotes organisational values.
Special Aptitudes
Essential criteria
- Awareness of equality and valuing diversity principles
- Understanding of Confidentiality and Data Protection Act
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Ajey Sharma
- Job title
- Engagement and Consultation Manager
- Email address
- [email protected]
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