Swydd wag: Operation Service Desk Manager, Arden and GEM Commissioning Support Unit, Leicester

Crynodeb o'r swydd

Prif leoliad

Service Desk

Gradd

NHS AfC: Band 8a

Contract

Cyfnod Penodol: 12 mis (Maternity Cover)

Oriau

Llawnamser
Gweithio gartref neu o bell

37.5 awr yr wythnos

Cyfeirnod y swydd

880-6364967

Cyflogwr: Arden and GEM Commissioning Support Unit
Math o gyflogwr: NHS
Gwefan: St Johns House
Tref: Leicester
Cyflog: £50,952 - £57,349 per annum
Cyfnod cyflog: Yn flynyddol
Yn cau: Today at 23:59

Operation Service Desk Manager

NHS AfC: Band 8a

Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in partnership with other health and care organisations to design, develop and deliver better care for patients that improves health outcomes while making efficient use of resources. Regardless of function, specialism, or location, we are all united in our commitment to improving health and wellbeing for everyone.

Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.

Arden & GEM CSU is committed to supporting the redeployment of our at risk employees. In line with our policy, staff at risk may be given preferential consideration to posts that could be considered suitable alternative employment. We reserve the right to close, delay or remove adverts while this process is completed. We apologise if you experience a delay in the shortlisting stage of the recruitment cycle.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Full vacancy details can be found in the attached Job Description / Person Specification.

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Manyleb y person

Person Specification

Meini prawf hanfodol

Educated to Degree level in relevant subject or equivalent level of qualification
Demonstrated experience of managing change in complex and challenging environments
Significant experience of managing staff including through formal HR processes including absence, performance, disciplinary and grievance.
Significant experience of working at a similar level in specialist area
Experience of setting up and implementing internal processes and procedures.
Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales

Meini prawf dymunol

ITIL trained
Demonstrated experience in a Healthcare environment
Comprehensive knowledge of change management techniques and tools

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

All new entrants to the CSU for a permanent position will be subject to a 6 month probationary period. For new entrants appointed on a fixed-term basis, the probationary period is between 1 and 6 months.