Job summary
- Main area
- Administrative and Clerical
- Grade
- 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (9.00 - 5.00 and 10.00 - 6.00 alternating shift patterns Monday - Friday)
- Job ref
- 230-41705137-SURG-AB
- Employer
- George Eliot Hospital NHS Trust
- Employer type
- NHS
- Site
- Maternity Hospital George Eliot NHS Trust
- Town
- Nuneaton
- Salary
- £22,816 - £24,336 pa
- Salary period
- Yearly
- Closing
- 12/07/2024 23:59
Employer heading
Patient Services Booking Clerk
3
George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.
The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.
Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.
Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.
We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further
We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.
Job overview
Job Title-Patient Services Booking Clerk
Hours per week-37.50
Perm/Fixed Term-Permanent
Salary-£22,816 - £24,336 per annum
Closing Date-12.07.2024
Interview Date-25.07.2024
The post holder will be responsible for their own workload and where identified work for a specific waiting speciality or Consultants waiting list. The post holder will ensure they identify problems arising during the course of their daily duties, arising from the management of the theatre list and waiting list to the Team Leader.
Previously unsuccessful applicants needs not apply.
This post may close early due to high numbers of applications so you are advised to apply promptly
All correspondence for this vacancy will be sent by email, please check your account regularly including your Junk and Spam areas
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
Careers at George Eliot – ‘Where you make a difference’
Main duties of the job
Main duties of the job
To provide an administration and operational services to the Patient Services Department. To manage and maintain the Trust Surgical Waiting Lists and Theatre Lists. To assist and support Team Leader where necessary in the day-to-day management of the department.
The post holder will be responsible for their own workload and where identified work for a specific waiting speciality or Consultants waiting list. The post holder will ensure they identify problems arising during the course of their daily duties, arising from the management of the theatre list and waiting list to the Team Leader. The post holder will ensure they prioritise their workload to ensure their work is completed and up to date, in particular when taking Annual Leave.
Working for our organisation
Here at George Eliot our vision to ‘excel at patient care’ takes centre stage. An ever evolving clinically led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking
Detailed job description and main responsibilities
Prepare theatre list admissions for individual Consultants and for theatre operations and for non-theatre procedures by liaising with Consultants. Patients are identified from the waiting list reports taking into account the priority of the cases to the Surgeon. Identifying the suitability for Consultants, Registrars or other members of the team to perform an operation or procedure. Complete a working sheet for all admissions and then input the details onto the computerised Lorenzo and ORMIS system.
You will find the duties and responsibilities detailed within the attached Job Description
Person specification
Experience and Knowledge
Essential criteria
- Minimum 2 years administrative experience
- Knowledge of patient pathways
- Experience of autonomous working
Desirable criteria
- Experience in working within healthcare setting
- Working knowledge of medical terminology
Qualification and Professional Training
Essential criteria
- 4 GCSEs at grade C or above (must include Maths and English)Or equivalent
- Willing to complete learning/training courses appropriate to the development of the role
Desirable criteria
- CLAIT, ECDL ,NVQ Business Admin /Customer Services Skills Level 2 or equivalent
Skills and Abilities
Essential criteria
- Excellent communication skills
- Excellent attention to detail
- Use of computer systems with a high standard of data entry quality
- Excellent organisational skills
- Able to concentrate for long periods of time
- Able to work well under pressure and to strict deadlines
- Ability to Multi-task, and adapt to changing needs quickly and efficiently
- Able to work without direct supervision and on own initiative
- Good keyboard skills
Desirable criteria
- Good knowledge of Microsoft packages
- Ability to deal with distressing situations
- Able to understand waiting times and make decisions on the information
- To have an understanding of MDT Coordinators and their work
Personal Qualities
Essential criteria
- Capable of responding to requests and flexibility to changing requirements
- Systematic in work
- Ability to work without direct supervision, on own initiative and prioritise workload
- Good time management skills
- Good health record
- Able to work as part of a team, co -operating to work together and in conjunction with others and willing to help and assist wherever possible
- Able to develop, establish and maintain positive relationships with others from both internal and external organisations.
Other
Essential criteria
- Enthusiastic
- Ability to achieve goals and meet deadlines
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mrs Sara Morgan
- Job title
- Team Leader Patient services
- Email address
- [email protected]
- Telephone number
- 02476865227
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