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Job summary

Main area
Administrative and Clerical
Grade
3
Contract
Permanent
Hours
Full time - 37.5 hours per week (9.00 - 5.00 and 10.00 - 6.00 alternating shift patterns Monday - Friday)
Job ref
230-41705137-SURG-AAA
Employer
George Eliot Hospital NHS Trust
Employer type
NHS
Site
Maternity Hospital George Eliot NHS Trust
Town
Nuneaton
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
24/01/2025 23:59

Employer heading

George Eliot Hospital NHS Trust logo

Patient Services Booking Clerk

3

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further 

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel. 

 

Job overview

** Please note: previous applicants need not apply**

Job Title: Patient Services booking Clerk

Hours per week: 37.5 hours per week (9.00 - 5.00 and 10.00 - 6.00 alternating shift patterns Monday - Friday)

Perm/Fixed Term: Permanent

Salary: £22,816 - £24,336 per annum

Closing Date: 24th January 2025

Interview Date: 7th February 2025 (subject to change)

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day. 

#JoinTeamEliot

Main duties of the job

  • To provide an administration and operational services to the Patient Services Department.  To manage and maintain the Trust Surgical Waiting Lists and Theatre Lists. To assist and support Team Leader where necessary in the day-to-day management of the department.
  • The post holder will be responsible for their own workload and where identified work for a specific waiting speciality or Consultants waiting list.  The post holder will ensure they identify problems arising during the course of their daily duties, arising from the management of the theatre list and waiting list to the Team Leader. The post holder will ensure they prioritise their workload to ensure their work is completed and up to date, in particular when taking Annual Leave.

Working for our organisation

Here at George Eliot our vision to ‘excel at patient care’  taking centre stage.  An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:

Effective open communication

Excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits:  On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking. 

Detailed job description and main responsibilities

Prepare theatre list admissions for individual Consultants and for theatre operations and for non-theatre procedures by liaising with Consultants.   Patients are identified from the waiting list reports taking into account the priority of the cases to the Surgeon.  Identifying the suitability for Consultants, Registrars or other members of the team to perform an operation or procedure.  Complete a working sheet for all admissions and then input the details onto the computerised Lorenzo and ORMIS system.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached

Person specification

Experience and Knowledge

Essential criteria
  • Minimum 2 years administrative experience
  • Knowledge of patient pathways
  • Experience of autonomous working
Desirable criteria
  • Experience in working within healthcare setting
  • Working knowledge of medical terminology

Qualification and Professional Training

Essential criteria
  • 4 GCSEs at grade C or above (must include Maths and English)Or equivalent
  • Willing to complete learning/training courses appropriate to the development of the role
Desirable criteria
  • CLAIT, ECDL ,NVQ Business Admin /Customer Services Skills Level 2 or equivalent

Skills and Abilities

Essential criteria
  • Excellent communication skills
  • Excellent attention to detail
  • Use of computer systems with a high standard of data entry quality
  • Excellent organisational skills
  • Able to concentrate for long periods of time
  • Able to work well under pressure and to strict deadlines
  • Ability to Multi-task, and adapt to changing needs quickly and efficiently
  • Able to work without direct supervision and on own initiative
  • Good keyboard skills
Desirable criteria
  • Good knowledge of Microsoft packages
  • Ability to deal with distressing situations
  • Able to understand waiting times and make decisions on the information
  • To have an understanding of MDT Coordinators and their work

Personal Qualities

Essential criteria
  • Capable of responding to requests and flexibility to changing requirements
  • Systematic in work
  • Ability to work without direct supervision, on own initiative and prioritise workload
  • Good time management skills
  • Good health record
  • Able to work as part of a team, co -operating to work together and in conjunction with others and willing to help and assist wherever possible
  • Able to develop, establish and maintain positive relationships with others from both internal and external organisations.

Other

Essential criteria
  • Enthusiastic
  • Ability to achieve goals and meet deadlines

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.CTP The Ministry of Defence partnering with Right ManagementDisability confident employerStep into healthPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Mrs Sara Morgan
Job title
Team Leader Patient services
Email address
[email protected]
Telephone number
02476865227
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