Job vacancy: Credit Controller, George Eliot Hospital NHS Trust, Nuneaton

Job summary

Main area: Credit Controller
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday)
Job ref: 230-27305952-CORP-CC-A

Employer: George Eliot Hospital NHS Trust
Employer type: NHS
Site: George Eliot Hospital
Town: Nuneaton
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 12/01/2025 23:59

Credit Controller

NHS AfC: Band 4

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Detailed job description and main responsibilities

Raise debtor invoices/credit notes on receipt of requisitions from other departments in accordance with the Trust’s Standing Financial Instructions and internal office procedures.
Notify debtors by letter, email, telephone call or text of upcoming or outstanding invoices.
Maintain monthly ledger reports to support resolution of all debts under query.
Negotiate payment plans and settlements with debtors, including fixing terms and conditions.
Maintain appropriate records in client accounts of interactions, such as payments, queries or resolutions in place.
Reply promptly to client questions and concerns received by telephone or via written communication.
Responsible for the recommendation and preparation of submissions for the debt collection agency for trace and against debtors who evade or refuse repayment according to the terms and conditions
Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived
Ensure account statements, Invoices and reminders to be forwarded to clients each month, updating records when necessary.
Establish and maintain regular communications with clients to facilitate periodic payments.
Prepare month end summary reporting of top aged debt figures and status for NHS & Non-NHS
Work as effectively for all responsibilities during hybrid home / office attendance.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Experience and Knowledge

Essential criteria

Minimum 2 years’ experience in a credit control role

Desirable criteria

Previous experience within an NHS Finance environment
Experience supervising staff
Knowledge of Agreement of Balances within the NHS
Knowledge of VAT input and output regulations
Knowledge of VAT input and output regulations within NHS

Qualification and Professional Training

Essential criteria

Possess a pass in GCSE English and Mathematics or Accounting or equivalent qualification (grade C or above)
NVQ Level 4/AAT Technician Level (or equivalent qualification) or 3 years finance office experience

Skills and Abilities

Essential criteria

Speed, accuracy and attention to detail
Numeracy
Ability to create and use spreadsheets – Excel – pivot and lookup tables
Ability to use Microsoft Office packages: Word and Outlook
Ability to understand and interpret information
Standard keyboard skills
Excellent communication skills – both orally and in writing

Desirable criteria

Ability to use financial packages – ability to use Integra
Ability to use Integra software
Standard keyboard skills - Typing/word processing qualification or proficiency/ECDL qualification

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.