Job vacancy: Booking Clerk/Receptionist, George Eliot Hospital NHS Trust, Nuneaton

Job summary

Main area: Endoscopy
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (six days working Monday - Saturday)
Job ref: 230-36767311-MED-BCR-A

Employer: George Eliot Hospital NHS Trust
Employer type: NHS
Site: George Eliot Hospital NHS Trust
Town: Nuneaton
Salary: £23,614 per annum
Salary period: Yearly
Closing: 29/11/2024 23:59
Interview date: 10/12/2024

Booking Clerk/Receptionist

NHS AfC: Band 2

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Detailed job description and main responsibilities

To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols.
To draw up lists for operation sessions, in accordance with agreed protocols.
To reschedule appointments and lists as necessary, according to agreed protocols.
To provide information to patients about booking procedures and provide relevant leaflets and information packs.
To assist with the maintenance and validation of waiting list information.
Liaise with Consultant/Surgeons when compiling operation lists.
Book patients for operations from peripheral clinics held at other hospitals.
Provide provisional operation lists to surgeons for them to agree/alter as necessary.
Book patients onto other hospital operation lists for day surgery.
Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
To be flexible and be willing to assist and cover other colleagues within the Unit.
Welcome patients and members of the public entering the department.
Check and update patients’ personal details as required on Lorenzo and ensure all case notes are tracked to the department.
Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
Complete the transfer of patients on Lorenzo system, in a timely manner.
Make follow up outpatient appointments as required.
Assist patients with any transport difficulties.
Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
Answer the telephone and take necessary action.
Download information from Unisoft for endoscopy staff to submit reports to GP’s.
Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
Follow the required procedure for all patients who do not attend on the day to ensure;
Patient is removed from waiting list or receives another appointment
Lorenzo is updated
Details are given to the Ward Manager
If clinics are not open to allow the booking of outpatient appointments inform relevant parties

Special Requirements

Possess a good standard of education along with good keyboard skills RSA 11 or equivalent.
A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role.
Must be able to communicate in a professional manner with the public, internal and external professional bodies.
The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions.
To sit for long periods of time inputting data onto computer programme.
To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone.
To be able to communicate with all disciplines of staff and internal and external professional bodies.
6 day working service.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Experience and Knowledge

Desirable criteria

Experience of working in an office environment
Familiar with Lorenzo or similar system

Qualification and Professional Training

Essential criteria

Basic numeric & literacy skills
Good standard education

Desirable criteria

Key – board skills RSA II or equivalent

Skills and Abilities

Essential criteria

Ability to respond to work as part of a team or on own initiative
Conscientious and hard working
Ability to deal with distressing situations compassionately
Demonstrate the need for Tact, diplomacy and resilience as required
Ability to adapt to change
Commitment to personal development and service improvement
Knowledge of computer systems

Personal Qualities

Essential criteria

Flexible to the needs of the service
Reliable

Other

Essential criteria

Good Previous Health Record
Able to maintain professional appearance

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.