Swydd wag: Deputy Operational Manager Patient Access, George Eliot Hospital NHS Trust, Nuneaton

Crynodeb o'r swydd

Prif leoliad

Patient Access and Cancer Services

Gradd

NHS AfC: Band 7

Contract

Parhaol

Oriau

Llawnamser
Gweithio hyblyg

37.5 awr yr wythnos

Cyfeirnod y swydd

230-491988948-CORP-AP

Cyflogwr: George Eliot Hospital NHS Trust
Math o gyflogwr: NHS
Gwefan: 3rd Floor Maternity Building, GEH
Tref: Nuneaton
Cyflog: £46,148 - £52,809 per annum
Cyfnod cyflog: Yn flynyddol
Yn cau: 12/09/2024 23:59

Deputy Operational Manager Patient Access

NHS AfC: Band 7

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

1. Ensuring clear communication providing and receiving complex sensitive information.

2. Use specialist knowledge across a range of work procedures to implement robust policies for own work area and propose changes as applicable, to deliver business objectives and agreed targets.

3. Collaborating with Operational Manager and Head of Patient Access to ensure sound operational management of all areas with robust systems that are continuously improved.

4. Liaising with General Managers and specialties regarding their inpatient activity, highlighting and escalating any issues as well as providing advice and support.

5. Lead the delivery of operational performance of RTT and training to achieve delivery of national and local targets, the development and delivery of improvement plans and reengineering of roles/models of care.

6. To build a training package for RTT and associated PAS administrative processes with a view to training new starters and to consolidate existing RTT knowledge across the Trust as part of a mandatory training program and provide bespoke training to the clinical and administration teams to ensure that they are following best practice within their departments.

7. Regularly monitor trusts KPI’s in line with the RTT Standard Operating Procedures and Patient access policy and monitoring of the daily PTL’s and highlight any concerns to the appropriate Operational Managers.

8. Liaise with the Operational / Head of Patient Access and the Corporate Financial Business Partner agree and deliver against financial and activity profiles, identify risks and implement and review risk reduction strategies.

9. Responsible for departmental budget and lead Implementation and review robust systems and processes so that budgets are effectively managed and financial balance is achieved, within Trust budgetary rules, Standing Orders and Standing Financial Instructions.

10. Responsible as line manager for HR function and implement HR and governance strategies and policies to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.

11. Use analytical skills involving complex facts or situations and judgement to interpret comparisons and benchmarking.

12. To foster good working relationship with other departments/agencies within and outside the Trust, ensuring that all stakeholders understand, respect and recognise operational policies.

13. The post holder will work independently to decide how results or service improvement are best achieved referring where necessary to external reference points.

14. Plan and organise a broad range of complex activities including the formulation of plans.

15. Collaborate with the Operational / Head of Patient Access in managing staff within the team including regularly reviewing establishments to ensure Organisational efficiency and clinical excellence.

16. Responsible for data entry, text processing and storage of data onto data bases.

17. Monitoring of text messaging program and to oversee validation of all patients down to 10 weeks on the PTL and Patient Initiated Digital mutual aid patients and their administrative process.

Manyleb y person

Experience and Knowledge

Meini prawf hanfodol

Evidence of continued professional development
Evidence of service delivery within a healthcare setting
Information analysis, business planning in a multi-disciplinary Setting
Experience of dealing with staff management issues
Sound leadership abilities
Evidence of RTT experience

Meini prawf dymunol

Experience of Project management
Track record in managing and delivering change programs
Awareness of current NHS issues

Qualification(s) and Professional Training

Meini prawf hanfodol

Degree or equivalent level of ability gained through substantial NHS experience in a management setting
Specialist knowledge across a range of work procedures including RTT

Meini prawf dymunol

Postgraduate Qualification or equivalent

Skills and Abilities

Meini prawf hanfodol

Excellent communication skills both written and verbal
Excellent interpersonal and facilitation skills
Ability to negotiate, influence and persuade staff at all levels
Analytical and problem solving ability

Meini prawf dymunol

Excellent understanding and ability to use IT

Personal Qualities

Meini prawf hanfodol

Enthusiastic and self-motivated
Evidence of continual professional development
Innovative and articulate
Ability to work on own initiative
Good team worker

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.