Job summary
- Main area
- Patient Experience
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Home or remote working
- Job ref
- 230-42636368-CORP-A
- Employer
- George Eliot Hospital NHS Trust
- Employer type
- NHS
- Site
- George Eliot Hospital NHS Trust
- Town
- Nuneaton
- Salary
- Dependent on experience
- Closing
- 07/07/2024 23:59
- Interview date
- 17/07/2024
Employer heading
Community Engagement Officer
NHS AfC: Band 5
George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.
The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.
Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.
Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.
We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further
We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.
Job overview
Job Title - Community Engagement Officer
Hours per week - Full time & Part time available
Permanent/Fixed Term - Permanent
Salary - Dependent on experience
Closing Date: 7th July 2024
Interview Date: 17th July 2024
This post may close early due to high numbers of applications so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
Careers at George Eliot – ‘Where you make a difference'
Are you passionate about making a difference in your community? Do you have a knack for building strong relationships and a drive to tackle health inequalities? We’re looking for someone with energy, drive and outstanding community engagement skills to work within our Patient Experience team as a Community Engagement Officer.
This is a demanding and busy role, requiring the successful candidate/s to have excellent written and verbal communication skills, outstanding presentation skills and an ability to develop and maintain successful partnerships with local voluntary sector groups, organisations and people. You will need to work flexibly across community settings and be able to evidence the impact of your work.
Main duties of the job
- Build Strong Partnerships: Work closely with the voluntary sector to create and nurture partnerships that benefit our patients and the local community.
- Tackle Health Inequalities: Develop and implement initiatives aimed at reducing unfair health inequalities, aiming to ensure that everyone has access to the care they need.
- Support Patients and Local People: Be a key point of contact, providing essential support to patients and their families, and engaging with local people to understand and address their health needs.
Working for our organisation
Here at George Eliot our vision to ‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Detailed job description and main responsibilities
The post holder will work with colleagues within the organisation to identify areas of pressure on George Eliot hospital services which can be addressed through working with volunteers, the voluntary sector, local people and local stakeholder groups to build stronger more resilient communities that place less pressure on the health and care system. The work of the Community Engagement Officers will align to the NHS England CORE20PLUS5 approach to tackling unfair health inequalities.
The role supports the development of the Patient Experience and Involvement strategy that aims to ensure patients and local people are at the heart of everything we do.
Person specification
Qualification and Professional Training
Essential criteria
- Educated to degree level or equivalent experience in working with community groups or in a health/social care service.
Experience and Knowledge
Essential criteria
- Previous experience of working in a community or public / patient engagement role
- Understanding of unfair health inequalities and how they impact on health outcomes and an understanding of the NHS England CORE20PLUS5 approach to tackling health inequalities and why it is important.
- Experience in planning and implementing public involvement activity, and integrating involvement outputs into work programmes and campaigns
- Understanding of the media and how it can benefit community engagement
Desirable criteria
- Experience of working within the NHS, or local voluntary community sector organisation and an understanding of NHS structures and challenges.
Skills and Abilities
Essential criteria
- Ability to develop and implement a local community/public engagement plan designed to address health inequalities.
- Experience of partnership working and working across organisations
- Excellent written and verbal communication skills; ability to communicate across a range of issues and to a variety of audiences
- Ability to build and maintain effective and collaborative working relationships with internal and external stakeholders at all levels
- A team player, with a flexible approach
Desirable criteria
- Strong interpersonal and influencing skills; enthusiastic, positive and proactive
Personal Qualities
Essential criteria
- Ability to build trust and credibility within local communities in order to build strong relationships and encourage community members to engage with NHS services.
- Ability to advocate effectively on behalf of vulnerable and marginalised communities ensuring their voices are heard and their needs are met within the healthcare system.
- Ability to encourage community participation and empower communities to take charge of their health by providing education, resources, and support tailored to their specific needs.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Becky Millward
- Job title
- Head of Patient Experience and Volunteering
- Email address
- [email protected]
- Telephone number
- 07881 887442
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