Job summary
- Main area
- Voluntary Services
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Job ref
- 230-33479628-CORP-DC-A
- Employer
- George Eliot Hospital NHS Trust
- Employer type
- NHS
- Site
- George Eliot Hospital NHS Trust
- Town
- Nuneaton
- Salary
- £24,071 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 24/11/2024 23:59
- Interview date
- 02/12/2024
Employer heading
Driver Service Coordinator
NHS AfC: Band 3
George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.
The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.
Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.
Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.
We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further
We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.
Job overview
Job Title: Driver Services Coordinator
Perm/Fixed Term: 37.5 hours per week (hours to be worked over Monday - Friday)
Salary: £24,071- £25,674 per annum pro rata
Closing Date: 24th November 2024
Interview Date: 2nd of December 2024
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
- To have principal responsibility for the day to day running, receiving and issuing requests of the Trusts volunteer driver service.
- To have principal responsibility to keep current and maintain the volunteer driver service key documents [schedule, Calendar, Task Log] and inbox. Ensure that written and verbal communication is accurate and professional.
- To promote and directly assist in developing the voluntary transport service in line with the voluntary services strategy to support and complement Trust objectives.
- To oversee the volunteer drivers with regards to training, wellbeing and reimbursement [through the Trust finance department].
- To act as the main link with other volunteer Transport / Drive organisations including Blood Bikes and Swift Assist.
- To be a daily point of contact for enquiries, from staff, service users, patients and drivers.
- To provide statistics, record and report adverse events [example; failed deliveries] to the Voluntary services team to aid monitoring, effectiveness and to review the on-going success of the programme.
Working for our organisation
Here at George Eliot, our vision to 'excel at patient care' takes centre stage. An ever-evolving clinically-led acute service provider, we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values, which underpin everything we do. Our values are not just words on a piece of paper, and they bond us together, reflect our ambition and shape who we are:
Effective open communication
Excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Detailed job description and main responsibilities
- Co-ordinate the day to day running of the voluntary transport service involving complex planning to tight deadlines to ensure that requests are met efficiently.
- Use agreed Key documents to record driver availability organise, implement rotas and delivery schedules to ensure the provision of a robust and reliable service.
- Be prepared to respond calmly to exceptional situations which may necessitate the immediate re- organisation and re-allocation of drivers’ rotas and provide reassurance and practical assistance for the volunteer drivers to ensure continuity.
- To be responsible for the timely collection of a range of data for the voluntary services manager for official reporting and monitoring purposes. Including questionnaires and surveys
- Attend the Weekly Team and Talent Pool meeting, to participate, receive and provide information relating to the driver service, volunteering services and the Trust.
- Ensure plans are in place to mitigate any risks associated with volunteer driving scheme for [example extreme weather], raising where necessary to the Voluntary Services Manager.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person specification
Experience and Knowledge
Essential criteria
- Good experience of using MS Office applications, particularly Word, Excel and Outlook
- Previous experience in an office environment and of office procedures
- Previous experience of working in a team
- Previous experience of complex planning to tight deadlines, working with rotas and booking systems
- Personal experience / awareness of Volunteering
Desirable criteria
- Minimum of one years' experience working in the NHS, or Voluntary Sector - preferably in a customer facing role.
Qualification and Professional Training
Essential criteria
- NVQ or RSA level 2/3 or equivalent in Business/Administration or relevant experience
- Experience of MS Office in particular Excel
Skills and Abilities
Essential criteria
- Ability to work to tight deadlines and respond promptly and sensitively to enquiries from staff and members of the local community
- Ability to input information onto, and retrieve data from, excel and a range of databases
- Analytical and judgement skills to prioritise and balance conflicting demands in a busy Environment
- Ability to work flexibly and on own initiative with confidence
Personal Qualities
Essential criteria
- Self-motivating with ability to work unsupervised and drive forward projects within the post- holder’s remit
- A team player who will participate fully in team development
- Excellent communication skills in writing and verbally
- Enthusiastic about volunteering
- Able to work in an organized and methodical manner
Other
Essential criteria
- Understanding of the practical application of equal opportunities policies. Commitment to Equality & Valuing Diversity Principles
- Knowledge of patient confidentiality and data protection legislation.
- To be strictly non-smoking / vaping whilst on site.
Trust Values
Essential criteria
- Effective open communication
- Excellence and safety in all that we do
- Challenge but support
- Expect respect and dignity
- Local healthcare that inspires confidence
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jayne Heatley
- Job title
- Voluntary Services Coordinator
- Email address
- [email protected]
- Telephone number
- 07818 510728
- Additional information
Please contact me for an informal chat about this position between the hours of 09:30-16:00 Monday - Friday.
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