Job vacancy: Administration Clerk - Audiology, George Eliot Hospital NHS Trust, Nuneaton, Warwickshire

Job summary

Main area: Audiology
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday)
Job ref: 230-38251871-SURG-A

Employer: George Eliot Hospital NHS Trust
Employer type: NHS
Site: George Eliot Hospital NHS Trust
Town: Nuneaton, Warwickshire
Salary: £22,816 - £24,336 per annum
Salary period: Yearly
Closing: 09/08/2024 23:59

Administration Clerk - Audiology

NHS AfC: Band 3

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Detailed job description and main responsibilities

To manage and prioritise workload effectively and be able to work unsupervised using own initiative.
To receive incoming telephone calls and correspondence, and deal with queries at source as applicable. To take accurate messages and direct to the appropriate recipient in a timely manner.

· Manage complex and sensitive enquiries, including complaints, with tact, sensitivity and empathy, taking appropriate action.

To generate a range of documentation including newsletter, emails, letters and reports to a professional standard.

Day to day office management such as welcoming patient’s, visitors, booking patient appointments, supporting staff queries, administrative duties to include typing, photocopying, scanning, office health and safety and organisation. To actively deal with queries, which may include gaining responses from others/requests for information.
To support service data collection by developing spreadsheets and databases to collect, collate and present information in appropriate formats as required.
To assist in the maintenance of office filing systems ensuring all documents are accurately and appropriately archived.
To be proficient and experienced with various IT systems, including Internet, Microsoft Programmes to include excel and with the skills and willingness to train on other IT programmes including Electronic Patient Record systems.
To participate in the introduction of new procedures, policies or technology.
Responsible for ordering and maintaining stock control of equipment and stationery and using electronic ordering systems.
To coordinate arrangements and preparation for events, meetings, training and the calibration of clinical equipment on behalf of the service.
To be aware of, and adhere to local, Trust and National guidelines and policies and comply with all training as required.
The post-holder will participate in and service improvement at a department or service wide level.
Participate in coordinating audits and risk assessments and supporting with actioning outcomes as required.
To ensure that confidentiality is adhered to across all aspects of the role to include patient and staff records access and information shared within office setting and at meetings.
To maintain sensitivity at all times when dealing with private and personal situations/information relating to both staff and patients.
To ensure that all matters of importance are brought to the immediate attention of relevant team member available, service lead and senior team.
To demonstrate continuous development of own knowledge and competence.
To always act to promote the professional image of the Trust and to demonstrate Trust Values.

Person specification

Experience and Knowledge

Essential criteria

Previous experience involving direct contact with general public
Previous experience working in a team and work to own initiative
Experience of Microsoft packages inc. Word, Excel, data bases and other electronic systems
Ability to prioritise, organise tasks and work well under pressure

Desirable criteria

Experience of data collection and reporting

Qualification(s) and Professional Training

Essential criteria

English and Maths – 4/C
NVQ level 3 in appropriate area, or equivalent in experience

Skills and Abilities

Essential criteria

Excellent interpersonal skills and be able to communicate effectively, verbally, typed and in writing
Good Computer/keyboard skills
Willing and able to learn new skills
Demonstrate the importance of maintaining confidentiality
Must be able to demonstrate an understanding of equal opportunities and anti- discriminatory practice in the workplace
Ability to work calmly and confidently under pressure and manage frequent interruptions
Ability to problem solve

Desirable criteria

Good audio typing skills

Personal Qualities

Essential criteria

Must be caring, compassionate, effective, and trustworthy
To follow the Trusts values of EXCEL and COMPACT
Motivated and enthusiastic

Other

Essential criteria

Commitment to personal development and service improvement

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.