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Key Result Areas:

Provides advice, information and signposting to patients, relatives whilst maintaining confidentiality at all times

To input and maintain data accurately into local and national databases to support with the delivery of background training/induction to CERU staff on these databases.

Ordering of stationery, publications and literature on behalf of the CERU service.

Receive and acknowledge donations and forward to the funding office of the trust or to the Charity co-ordinator of CERU charity support as appropriate.

The post holder prioritises their own work on a daily basis. The consequence of a lack of prioritization is the decrease in efficiency of administrative support.

Works flexibly regarding both time and location across the county if required in order to meet service needs.

Accesses independent means of transport to attend meetings at various locations across region when required.

Undertaking of general clerical tasks such as photocopying, scanning, filing and the sorting of post.

Processing time sheets/rota/expenses on behalf of the medical services

Act as a liaison between CERU & Medical Staffing

Managing daily updates on patient boards including Waiting list, bed allocations

Support the patient flow team with data input or liaising with other services as service pressures requires

Support the input of project information into the Trusts and services chosen method of recording.

Support Business and project support lead in maintain up to date records of all CERU projects

Support the development of Standard Operating Procedures (SOPs)

Attending service and team meetings as required

Knowledge, Skills and Experience

Has the freedom to recognise resource requirements but must seek authorisation from manager.

Freedom to act is restricted by rules, regulations and procedures to a large extent. They form the basis of working practice and the need for all resource requests to be authorised by manager.

The post holder has the freedom to produce general work without the need for checking, although it is available if required. All clinical work that is developed in supporting is checked by a professional.

Concentration required for data analysis, frequent interruptions requiring urgent attention and re-prioritisation of work

Measurable Result Areas

Daily use of patient information IT systems to input patient information, report progress of referrals to relevant hospitals and other services on an ad-hoc basis which could be daily or a weekly basis. The post holder will be responsible for the accurate input of supplied information.

Daily use of general IT systems (e.g. Internet, Intranet, e-mail, Microsoft office software packages, Lorenzo, ASPYRE or other service adopted IT systems). The post holder will be responsible for the accurate input of supplied information.

Daily use of telephone, photocopier, scanner and fax machine and computer.

Communications and Working Relationships

Daily liaison with patients, relatives and carers by telephone, in person and by letter whom may be distressed/angry.

Daily liaison with other professionals. Within the department, with the wider CERU team, multi-disciplinary team co-ordinator and other organisations. External to the department liaison is necessary with all other secretarial staff including Ward Clerks, Patients flow team, Consultants, GP’s, therapists and other care staff.

Liaising with Wheelchair provider (currently Invacare) and input of wheelchair hire purchases – communication with CERU teams delivering the wheelchair service. OT

The active listening of messages and making decisions on appropriate action, mainly by telephone, letter, fax, email or in person.