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Key Working Relationships

All users of pharmacy IT systems,

Senior finance and general management staff,

Primary Care Trusts,

Third parties such as the Department of Health, Strategic Health Authority,
NHS Digital, and other organisations to whom pharmacy provides goods or
services on contract, for the provision of drug usage and cost data.

Key staff in the Information and Communication Technology Department.
External providers of computer equipment and systems, software houses,
automation developments, helpdesks, etc.

National IT networks for the development of pharmacy software, supplier
user groups, and relevant project leads within and outside the Trust,

IT project teams,

Trust subsidiary companies (Innovate and SWFT Clinical Services Ltd,)

Other members of local STP,

Duties & Responsibilities

To provide day-to-day IT support to the Pharmacy department as a whole,
including:

Assisting in the identification and resolution of user issues with
specialised pharmacy IT software,

Maintaining specialised pharmacy software to ensure that the
department is able to provide an uninterrupted service to the wider
Trusts,

Maintaining specialised pharmacy hardware, including robotic
dispensing and storage solutions,

Analyse information to diagnose the cause of complex faults in
pharmacy IT systems, and liaising with helpdesks/support
providers & pharmacy managers to plan and implement solutions
to these,

Commissions work from the Trust ICT Department, to solve
problems with Pharmacy systems which do not relate to specialist
applications or cannot speedily be resolved,

Provide cross-site pharmacy IT support to Trust subsidiary and
STP Pharmacy departments when needed,

Prepares, validates and disseminates routine data reports required
by finance and contracts managers, lead pharmacists, pharmacy
managers, external customers, procurement specialists, creditor
and debtor payment staff, and clinical departments undertaking
audit.

Responding to complex queries or urgent queries on an ad-hoc
basis.

Where queries cannot be answered with standard reports,
obtaining information from pharmacy systems through the creation
of bespoke reports using a variety of data sources and reporting
systems.

Analysing and validating commercially sensitive and
confidential data and other outputs in relation to pharmacy
processes and key performance indicators for accuracy, legibility
and compliance with legal requirements, prior to dissemination.

Supporting the overall operation and technical competency of the
computer systems and equipment in Pharmacy, and any systems
outside of Pharmacy which impact the provision of medicines
management or storage.

Ensuring appropriate records are maintained.

Promoting good communication to ensure efficient working
throughout the department.

Delivering induction and refresher training to Pharmacy and non Pharmacy staff in the appropriate use of specialised software in the
areas of Medicines Management and of Pharmacy.

Supporting and mentor junior colleagues

To assist in the development of pharmacy services by:

Contributing to the planning of IT requirements to fulfil future
Pharmacy service needs and Trust information needs in line with
strategy, and participate in the actions needed to implement this,

Contributing to the creation and maintenance of relevant policies
and procedures regarding the appropriate and correct use of
Pharmacy IT software and hardware,

Maintaining an awareness of current developments in, and the use
of, IT in pharmacy services (robotic storage, procurement systems,
electronic prescribing, etc.) by liaising with relevant bodies, outside
agencies, special interest groups and other pharmacy
departments,

Assisting with the development of IT projects for the department
and being able to advise the Pharmacy Manager and senior Trust
staff on the application of such.

Adapting existing processes and systems to improve departmental
workflow.

Influencing software houses and hardware suppliers to meet the
Trust’s needs when developing software and systems through
participation in national networks and user groups.

Assisting in the installation of approved software upgrades to
ensure that the most recent release is in place and full benefit is
being gained from our systems. Normally this will need to be done
outside normal working hours.

Liaising with wards and external departments to understand their
stockholding needs in relation to automated drug storage cabinets.

Taking part in periodic stocktakes to prove the validity of the stock
management function of the systems and satisfy the requirements
of internal and external auditors

Providing audit data to validate Trust processes in line with local
and national policy