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Job summary

Main area
Complex Emotional Needs (Mental health)
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
285-9029-LD
Employer
Black Country Healthcare NHS Foundation Trust
Employer type
NHS
Site
Wolverhampton Civic Centre/ Community
Town
Black Country Wide
Salary
£28,407 - £34,581 per annum
Salary period
Yearly
Closing
01/08/2024 23:59

Employer heading

Black Country Healthcare NHS Foundation Trust logo

Complex Emotional Needs Keyworker

NHS AfC: Band 5

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

Across the whole of the region we provide:

  • Adult and older adult mental health services
  • Specialist learning disability services
  • Mental health services for children and young people
  • Community healthcare services for children, young people and families in Dudley

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.

We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk. 

Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.

Job overview

The Complex Emotional Needs Keyworker is a new post within the trust supporting individuals with a Complex Emotional Needs Presentation. The Complex Emotional needs Keyworker will initially be based alongside the established Learning Disability and Autism (LDA Keyworker Service). The main purpose of the role is to support our citizens in navigating systems and services in order to achieve best outcomes. The CEN Keyworker will initially focus on those at risks of admission into Mental Health inpatient units or those who are inpatients, supporting with timely discharges. 

 

Main duties of the job

The keyworker model aims to support the reduction of the number of our citizens reaching crisis point and therefore reducing the number of inpatient admissions. They also support timely assessments/formulations,  ensure our citizens and families are accessing the right support at the right time and help to improve transitions across statutory and non statutory services.

A key function of the keyworker service is to empower our citizens and when appropriate their families/carers and support them with navigating barriers across multiple services and organisations to effectively access the right support from the system. The keyworking function will dynamically connect the system, coordinating care systemically to maximise local resources and work more effectively.

The Complex Emotional Needs keyworker will work across all 4 areas of the Black Country, although whilst in its infant stages this may change in order to support our pilot and learning.

As this is a new role within the Black Country Healthcare Trust, the role will have an element of reporting to help with learning and service development. 

Working for our organisation

Employees, workers, and / or contractors will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust’s values.  Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues’ behaviours breach the spirit of Trust values.

Detailed job description and main responsibilities

  • To be an active listener to our citizens with complex emotional needs taking time to understand their strengths and create a mutually agreed plan to build on those strengths with a focus on safety and wellbeing.
  • To provide a single point of support to help make the connections between our citizens; families; carers and the array of services & support available – signposting & supporting to gain access to services in timely way
  • To work with multi-disciplinary teams to ensure planning is focused on the individual’s needs. The keyworker will support in ensuring transparent working and challenging when appropriate if this is not happening in a way that supports the individual’s needs effectively.
  • The keyworker role is non clinical, therefore the role centres on the holistic needs of the individual, with the keyworker journeying alongside the individual.
  • To build resilience with our citizens by connecting with training; prevention & self-help approaches
  • To support planning for any transitions.
  • To support the multi-agency identification of required early assessments and support a joined up, co-ordinated and responsive approach to completion,
  • To support in developing and maintaining relationships across the system.
  • To help to ensure gaps in professionals’ knowledge of what is available for this cohort is reduced.
  • To support improvement in quality of care and reduction of inequalities of individuals in the youth justice system, including the over-representation of BAME.
  • When appropriate to assist families and carers in accessing appropriate support for themselves and upskill around diagnosis and accessing assistance at the right time.
  • To provide and understanding of the roles of the team around the individual and to empower them in having their voices heard.
  • To build on existing Black Country good practice examples of multi-agency working and communication, flexible family support & access to psychological interventions.
  • To support teams and services to develop and share their knowledge of examples of best practice across the Black Country system and thereby reduce inequalities
  • To work co-operatively and responsively with citizens with Complex Emotional Needs who are at risk of hospital admission
  • To support production of needs and outcomes-based action plans with timescales.
  • To increase the skills of front-line professionals, work alongside them and challenge the system.
  • To co-produce personalised Communication Passports which are strengths based.
  • To work with partner agencies to identify citizens who are most at risk of admission and consider accessing the who would benefit from being on the Dynamic Support Register (currently under development).
  • To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality keyworking service.

Person specification

Essential

Essential criteria
  • Experience of working within individuals with complex emotional needs presentation

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveDisability confident leaderCare quality commission - GoodArmed Forces Covenant Bronze Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Andrea Craddock
Job title
Keyworker Service Manager
Email address
[email protected]
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