Job summary
- Main area
- Administration Assistant
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Monday-Friday 9-5
- Hours
- Full time
- Part time
- Job share
- Job ref
- 285-6995-MH
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Cross Street Health Centre
- Town
- Dudley
- Salary
- £23,615 Per annum
- Salary period
- Yearly
- Closing
- 20/09/2024 23:59
Employer heading
![Black Country Healthcare NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/4119.png)
Administration Assistant
NHS AfC: Band 2
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- Mental health services for children and young people
- Community healthcare services for children, young people and families in Dudley
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.
We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk.
Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.
Job overview
We are currently looking to appoint an Administration Assistant to work within the Dudley Early Intervention team to assist the existing team in providing a comprehensive administration service.
Excellent administrative, organisational and communication skills are a must, with the ability to work well under pressure. You must be a team player and able to cope with conflicting demands. You will have the ability to use your own initiative, possess problem solving skills and be professional, have the flexibility to travel to other sites for cover across the Black Country, possessing a ‘can do’ attitude. Excellent attention to detail, having a working knowledge of GDPR and confidentiality, plus the confidence to work efficiently and competently are essential.
If you enjoy a challenge and feel you have the necessary skills to contribute to our friendly team, we would like to hear from you!
Main duties of the job
- Provide a comprehensive administration and clerical support service as part of a wider team.
- Processing and providing internal and external postal duties.
- Typing of letters, correspondence, reports in accordance with team/service procedures/guidelines.
- Acting as first point of contact for visitors, clients and multi-agency professionals visiting the service, providing a friendly and welcoming reception service.
- To receive and deal with incoming calls and visitors, taking the appropriate action.
- Use a range of communication tools to relay messages efficiently to individuals / groups.
- Receive post, internal and external deliveries and ensure they are distributed to the appropriate teams. .
- Liaise with the Transport Team with regard to incoming/outgoing mail and deliveries.
- Carry out general administrative and clerical functions including photocopying, filing, archiving, laminating as required.
- To work as part of the administration and clerical team providing cover and support to colleagues throughout the Division during periods of annual leave or sickness to ensure a continuous provision of service.
- Where appropriate, procure stationery supplies and services via e-series.
- Use and maintain knowledge of current IT systems, attend training to support implementation and development of new systems and information technology as required.
Working for our organisation
At Black Country Healthcare NHS Foundation Trust, we’re building a high-calibre, diverse and inclusive mental health workforce. One that will give talented professionals like you the opportunity to shape an outstanding service that will transform community mental healthcare and deliver happier and healthier lives all across our communities.
The Trust is rated ‘Good’ from CQC (Care Quality Commission) and will become the lead provider for mental health services across The Black Country . We have recently invested in newly created clinical divisions and are currently developing new models of integrated primary and secondary care for adults and older adults, as well launching a far-reaching inpatient strategy, working to eradicate dormitories and building new facilities.
This ambitious model is multi-agency and multi-disciplinary, opening the door for you to work in a collaborative and flexible way with partners, service users, carers and their families.
Detailed job description and main responsibilities
Employees, workers, and / or contractors will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust’s values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues’ behaviours breach the spirit of Trust values.
Please see attached Job Description and Person Specification attached for more in depth description of the advertised job.
Person specification
Experience
Essential criteria
- Good standard of education/ GCSE's in English and Maths
- Admin and Customer service experience
- Experience of using IT systems, the Microsoft Suite, spreadsheets/databases
Desirable criteria
- NHS experience
- RIO experience
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Arbaz Khan
- Job title
- Business Manager
- Email address
- [email protected]
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